Wedding & Leisure Group Sales Consultant (Consumer Direct)

Job Category : Customer Requisition Number : GROUP002440 Showing 1 location Job Details

Description

Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a Wedding & Leisure Group Sales Specialist with Apple Leisure Group (ALG)! The Wedding & Leisure Group Sales Specialist is focused on new incoming group leads and plays an important role in qualifying new groups and guiding customers through the group options ALG Vacations offers to allow for the highest possible sales conversion.

As the frontline of Consumer Direct Group Sales, you will be dedicated to providing best-in-class sales and customer service on all group opportunities in a fast-paced, fun, and supportive environment.

Best of all, no cold-calling, only inbound calls and emails from potential customer and outbound calls to existing customers! Additionally, there are great career growth opportunities to move into our Wedding & Event Concierge team or into specialized positions within our Group Operations and Service teams.

A successful Wedding & Leisure Group Sales Specialist will :

• Serve as the primary point-of-contact to answer incoming calls and emails via the Group Departments communication channels for all ALG Vacations brands *(Apple Vacations, Weddings by Funjet, Cheap Caribbean, BeachBound, and Southwest Vacations).*
• Recommend new or different group solutions to meet the needs of each customer including offering new hotels, destinations, or booking incentives
• Enter, manage, and prioritize new leads through CRM
• Work with customers to develop appropriate itineraries to satisfy their group needs
• Work with hotels to solicit and secure group rates as needed
• Respond to customers for group vacations on a timely basis
• Present quote information (written and verbal) to customer in a professional manner
• Meet goals and expectations as established by leadership
• Build customer loyalty and maintain strong relationships with customers and suppliers
• Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
• Provide assistance and backup to team members within the Groups Department
• Take pride and strive for excellence in responding same day to all communications and phone calls
• Consistently provide feedback and ideas to further streamline our process
• Set a great example by being a top performer and consistently receiving positive marketplace feedback by providing high-level customer service
• Align closely with teammates to problem solve and support each others workload
• Be flexible in supporting different tasks throughout the day as priorities change
• Be Well, Work Well, Live Well every day by bringing great energy, passion and a positive attitude and allowing wellness to touch all parts of your life at work, at home, at play

Requirements :

• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
• Good time management, multi-tasking, and organizational skills
• Strong understanding of the groups workflow process
• Proficient in both Microsoft Software including, Outlook, Excel, PowerPoint, Word, and Teams
• Preferred but not required experience using Salesforce.com & DocuSign
• Ability to work collaboratively with colleagues and staff to contribute to results driven and team oriented environment
• Ability to work under pressure and meet deadlines
• Ability to meet and / or exceed established sales targets
• Strong ability to efficiently navigate through various computer screens and programs
• Customer Service Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Sales Knowledge of principles and methods for selling products and services including sales techniques and sales control systems
• Negotiation Bringing others together and trying to reconcile differences for a positive out come
• Persuasion Persuading others to change their minds or behavior
• Learning from Past Experience Understanding the implications of new information for both current and future problem-solving and decision-making
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Judgment and Decision-Making Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense
• Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions
• Number Comprehension The ability to add, subtract, multiply or divide quickly and correctly
• Oral Communication The ability to listen, understand, and communicate information and ideas in speaking so others will understand
• Problem Recognition The ability to tell when something is wrong or is likely to go wrong and generate possible solutions
• Written Communication The ability to read, understand and communicate ideas in writing
• Associates Degree or equivalent, or two (2) plus years of relevant experience in travel, group sales, event and / or wedding planning;

or an equivalent combination of education and experience

About Apple Leisure Group

As North Americas only vertically-integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands.

Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home.

ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising :

Vacations : The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.

2 million passengers annually through well-established vacation brands

• Resort Brand Management : management of 5-star and 4-star luxury resorts through AMResorts award-winning brand portfolio
• Destination Management Services : Best-in-class destination management services provided by Amstar DMC and Worldstar
• Loyalty Program : Exclusive loyalty program Unlimited Vacation Club
• Technology Solutions : Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

Our Values

At ALG, we call our employees Team Members, because we are more than just employees. We are united as a team, working toward a common mission and vision.

Together, we are committed to live the core values by which we operate :

We Care We Are Authentic We Inspire Action We Do It Together We Own our Results

We Are Hungry For More We do Everything With Passion

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees :

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
18 hours ago