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Guest Service Representative
Other | Accommodations 7 Months Ago
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Buffalo Lodging Associates is Hiring a Guest Service Representative Near Lincoln, RI

Position Information

Location: COURTYARD LINCOLN - 636 GEORGE WASHINGTON HIGHWAY,LINCOLN, RI 02865

Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. This position is full time and the perfect candidate would have open availibility (Weekdays and Weekends, 7AM-3PM and 3PM-11PM)

Responsibilities

  • Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.
  • Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
  • Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

Job Duties:

  • Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.
  • Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Drives hotel shuttle to pick up and drop off guests at approved locations as needed. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc.
  • Team Work – Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.
  • Organizational Support – Follows policies and procedures.
  • Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
  • Quantity – Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
  • Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
  • Compliance – Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required.
  • Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency.
  • Initiative - Asks for and offers help when needed.
  • Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time. Is able to meet the demands of the industry with regard to working holidays and weekends

Requirements

High School diploma or equivalent is preferred. Hospitality and/or customer service experience is preferred. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer skills preferred. Must have valid drivers license, and acceptable driving history subject to company approval.

What we Offer:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

  • Medical, Dental & Vision Insurance
  • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
  • Paid Vacation and Sick Time
  • Paid Holidays
  • Tuition Reimbursement
  • Flexible Spending Account
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program
  • Hotel Discounts – for You, Your Friends and Family
  • Monthly Employee Appreciation Activities & Events
  • Learning and Development Opportunities
  • Employee Referral Program

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

POST DATE

08/25/2022

EXPIRATION DATE

12/12/2022

WEBSITE

buffalolodging.com

HEADQUARTERS

ELLENTON, FL

SIZE

200 - 500

FOUNDED

1996

CEO

RONALD KENDALL

REVENUE

$10M - $50M

INDUSTRY

Accommodations

Related Companies
About Buffalo Lodging Associates LLC

Buffalo Lodging Associates, in partnership with Benderson Development Company, is a hotel management company founded in 1996. We have matured tremendously into a well-established business with managed annual revenues in excess of $100 million dollars and over 45 award-winning hotels in our growing portfolio. Our reputation is built on delivering exceptional guest experience in partnership with the industrys most respected brands including Hilton Worldwide, Marriott International, Choice Hotels International, Carlson, and InterContinental Hotels Group. The substantial achievements of Buffalo Lo...dging Associates hotels can be attributed to maintaining the highest level of product quality, as well as having well-trained, courteous and dedicated employees who understand and provide superior service. More
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The job skills required for Guest Service Representative include Customer Service, Guest Service, Housekeeping, Problem Solving, Laundry, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Representative job description and responsibilities

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/14/2022: Daytona Beach, FL

A guest service representative generally needs to have excellent communication skills.

01/24/2022: Newark, NJ

They work towards guests’ satisfaction by fulfilling their needs during their trip.

02/19/2022: Springfield, OH

Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.

12/09/2021: Long Beach, CA

Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.

02/22/2022: Lawrence, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Representative jobs

Celebrate Success and Learn to Deal With Failures.

02/09/2022: Orlando, FL

Learn the basics, then move on to bigger things.

12/21/2021: Sioux City, IA

Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.

03/03/2022: New Suffolk, NY

For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.

02/22/2022: Florence, AL

Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.

02/09/2022: Manchester, NH

Step 3: View the best colleges and universities for Guest Service Representative.

Calvin University
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