Recent Searches

You haven't searched anything yet.

3 Front Desk Agent Jobs in Williamsville, NY

SET JOB ALERT
Details...
Buffalo Lodging Associates LLC
Williamsville, NY | Other
$50k-75k (estimate)
7 Months Ago
FairBridge Inn Express
Williamsville, NY | Full Time | Part Time
$26k-35k (estimate)
3 Months Ago
Gastroenterology Associates
Williamsville, NY | Full Time
$31k-39k (estimate)
4 Months Ago
Front Desk Agent
$50k-75k (estimate)
Other | Accommodations 7 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Buffalo Lodging Associates LLC is Hiring a Front Desk Agent Near Williamsville, NY

Position Information

Location: Hampton Inn Buffalo/Williamsville 5455 Main St, Williamsville, NY 14221 • (716) 632-0900

apply directly at: https://careers-buffalolodging.icims.com/

Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand.

Responsibilities

  • Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.
  • Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
  • Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

Job Duties:

  • Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.
  • Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Drives hotel shuttle to pick up and drop off guests at approved locations as needed. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc.
  • Team Work – Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.
  • Organizational Support – Follows policies and procedures.
  • Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
  • Quantity – Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
  • Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
  • Compliance – Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required.
  • Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency.
  • Initiative - Asks for and offers help when needed.
  • Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time. Is able to meet the demands of the industry with regard to working holidays and weekends

Requirements

High School diploma or equivalent is preferred. Hospitality and/or customer service experience is preferred. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer skills preferred. Must have valid drivers license, and acceptable driving history subject to company approval.

What we Offer:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

  • Medical, Dental & Vision Insurance
  • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
  • Paid Vacation and Sick Time
  • Paid Holidays
  • Tuition Reimbursement
  • Flexible Spending Account
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program
  • Hotel Discounts – for You, Your Friends and Family
  • Monthly Employee Appreciation Activities & Events
  • Learning and Development Opportunities
  • Employee Referral Program

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

SALARY

$50k-75k (estimate)

POST DATE

08/17/2022

EXPIRATION DATE

08/15/2023

WEBSITE

buffalolodging.com

HEADQUARTERS

ELLENTON, FL

SIZE

200 - 500

FOUNDED

1996

CEO

RONALD KENDALL

REVENUE

$10M - $50M

INDUSTRY

Accommodations

Related Companies
About Buffalo Lodging Associates LLC

Buffalo Lodging Associates, in partnership with Benderson Development Company, is a hotel management company founded in 1996. We have matured tremendously into a well-established business with managed annual revenues in excess of $100 million dollars and over 45 award-winning hotels in our growing portfolio. Our reputation is built on delivering exceptional guest experience in partnership with the industrys most respected brands including Hilton Worldwide, Marriott International, Choice Hotels International, Carlson, and InterContinental Hotels Group. The substantial achievements of Buffalo Lo...dging Associates hotels can be attributed to maintaining the highest level of product quality, as well as having well-trained, courteous and dedicated employees who understand and provide superior service. More
Show less

Show more
Show more

The job skills required for Front Desk Agent include Customer Service, Guest Service, Housekeeping, Problem Solving, Laundry, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.

For the skill of  Customer Service
lrjs transportation
Part Time | Full Time
$41k-55k (estimate)
Just Posted
For the skill of  Guest Service
ISLA
Full Time
$34k-51k (estimate)
Just Posted
For the skill of  Housekeeping
Leasing Maintenance Sensation
Full Time | Contractor | Part Time
$58k-78k (estimate)
Just Posted
Show more

The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.

33 Seaport Hotel NYC
Full Time
$33k-43k (estimate)
Just Posted

If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Agent job description and responsibilities

When guests are ready to depart, the front desk agent generates their final bills and checks them out.

12/11/2021: Atlanta, GA

A Front Desk Agent ensures customers receive the best service possible from the property.

02/10/2022: Fayetteville, AR

Some front desk agents served a hotel associate apprenticeship.

01/05/2022: Albany, GA

The front desk agent can check different guest queries, they can check different problems and various complaints.

12/01/2021: Richmond, VA

The front desk agent can also post charges towards a guest account.

01/11/2022: Cleveland, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Agent jobs

Check for sold-out dates before promising availability.

12/09/2021: Johnstown, PA

Desk Clerks typically study at similar levels compared with Front Desk Agents.

02/05/2022: Portland, ME

Make checklists and to-do lists.

11/30/2021: Saint Paul, MN

Seek Out Hospitality Skills Training Opportunities.

01/27/2022: Pensacola, FL

Finally, Add A Summary Or Objective Statement.

01/17/2022: Fort Worth, TX

Step 3: View the best colleges and universities for Front Desk Agent.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
Show more