Description

Budget Rent a Car of Birmingham is currently hiring for Rental Agents. Assist in the completion of customer transactions while providing superior customer service.

Responsibilities:

• Operate the computer counter agent control system in all relevant areas efficiently, i.e. open and close rental contracts accurately, contract modification, print and update manifest etc.
• Address customer inquiries, such as, explanation of charges, vehicle damages, directions, etc.
• Promote and sell coverages and upgrades i.e. additional insurance
• Perform a variety of general office duties such as answering phones, photocopying and maintaining a clean and professional workspace
• Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
• Support a team environment by assisting other agents and/or other areas when needed

 This description is not an all-inclusive description. Rental Agents may be subject to additional tasks and responsibilities that management deems appropriate.

We provide great benefits and compensations:

• Hourly base pay plus an extremely lucrative commission/incentive plan
• Medical, Dental, Vision & 401(k) for full time employees
• Full training to learn the business and better your career
• Vacation and Paid Time Off for full time employees
• Paid Holidays

Requirements

Minimum Qualifications:

• High School Diploma or equivalent
• 1 year of customer service experience
• Professional communication skills
• Problem resolution experience
• Proficient in general office equipment i.e. fax machines, calculators, photocopiers, etc.

Desired Qualifications:

• Car rental, truck rental or travel industry experience
• Retail and sales experience
• Experience in a fast-paced, dynamic environment