Crew Member Job Description:

The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. The Crew Person provides each Guest with a positive Guest service experience, prepares quality food products according to standards, and keeps the restaurant clean, pleasant and safe for all Guests and employees.

ESSENTIAL FUNCTIONS:

The essential functions of the Crew Person position are denoted below in the following key areas:

TOTAL GUEST SATISFACTION:

Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.

• Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “SUPERSTAR Service.”
• Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
• Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards.
• Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.

JOB EXPECTATIONS:

Consistently meets job expectations to positively impact the sales and profits of the restaurant.

• Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.
• Supports the goals, decisions and directives of the Restaurant Management Team ; performs additional duties and responsibilities as directed by management.
• Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.

POLICIES & STANDARDS:

• Follows and complies with all company policies standards, procedures and guidelines.
• Follows all safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests.
• Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.
• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Contributes to an environment of trust to ensure honest, open and direct communication.
• Is performance oriented and driven; understands performance expectations and is aware of performance results.

EDUCATION

Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.

EXPERIENCE:

Must be a minimum of 16 years of age.

SKILLS & ABILITIES:

Demonstrates and/or possesses the following:

• Ability to work with others (as a team).
• Ability to comfortably interact with all Guests.
• Ability to look at the restaurant operations (from a Guests viewpoint).
• Ability to meet performance standards for assigned tasks and duties.
• Ability to take initiative.
• Problem solving skills.

PHYSICAL ABILITIES:

• Stand for long periods of time.
• Work around heat.
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and employee work performance.
• Able to lift 25 – 35 pounds comfortably.
• Work with various cleaning products.