FT Consumer Services Representative (Teller) BT- North

Location Des Moines, IA

# of openings 1

Apply Now (https://phh.tbe.taleo.net/phh03/ats/careers/v2/applyRequisition?org=BANKERSTRUST&cws=37&rid=1610)

Job Brief

Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.

There are important qualities you look for in an employer meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and were proud of the premier workplace weve created. We regularly receive best in class results through our biennial employee engagement survey. Were also proud to receive recognition from others, including our designation as a Best Place for Working Parents, being a four-time recipient of the Greater Des Moines Partnerships Inclusion Award, and being named one of the Best Businesses Supporting Local Charity by readers of the Business Record.

Job Summary:

Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.

Primary Functions and/or Responsibilities:

Will be involved in ordering, receiving, verifying, and distributing cash

Balances cash drawer daily, or more often as needed, including periodic batching of cashed checks

Scans and processes daily transactions (Branch capture)

Perform as a team member in allocating and coordinating the work flow

Ability to be responsible for bank opening/closing and opening/closing of the vault while following proper procedures

Admits customers to safe deposit boxes (most locations)

Identify relevant referral opportunities and make referrals to promote the banks product and services; consistently cross-sells bank products at every opportunity.

Ability to train new employees and answer co-worker questions

Makes concentrated effort to solve customer problems and refers customers to a relationship banker/manager for issues that cannot be resolved at the teller line.

Follows teller over/short policy

Accepts all retail and/or commercial deposits, and payments for loans; verifying cash and endorsements and giving customers their receipts

Identifies customers and cashes checks or refers customers to management for authorization to cash checks

Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded

Provides additional customer services and information including Cashiers Checks, Savings Bonds, Stop Payments, and Certificates of Deposit

Promote and maintain positive relations with all contacts, customers and potential customers

Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies

Comply with all department, company, and regulatory policies and procedures

Contribute to the fulfillment of department and company objectives and goals

Education and/or Experience:

High school diploma or equivalent

Specific Skills, Knowledge & Abilities:

Strong communication skills

Strong customer relation skills

Ability to problem solve

Organizational skills

Relevant computer skills

Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud

Ability to work in a team environment

Honesty and integrity

Ability to work in a fast paced environment

Ability to work well under pressure

High degree of accuracy

Some clerical, administrative, cash handling, sales or customer service experience -- Preferred

10-key Preferred

Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act -- Preferred

In-depth knowledge of all bank deposit products and policies Preferred

Basic knowledge of bank loan, trust, and investment center products Preferred

WORK SCHEDULE: Hours vary between 7:30 a.m. to 5:45 p.m. Monday Friday and every Saturday from 8:30 a.m. to 12:30 p.m.

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidates prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $17.00 - $20.00 (Annualized at 40 hours per week: $35,360 - $41,600)

Benefits

Group Health, Dental, and Vision Insurance

Generous Paid Time Off (PTO)

Volunteer Time Off (VTO)

401(k) plan with lucrative company match

Tuition assistance

Company Paid Life Insurance

Paid Parental Leave

Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.

Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility: Position will be onsite.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY