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Brunswick Boat Group
New York Mills, NY | Full Time
$54k-68k (estimate)
1 Month Ago
Technical Support Specialist
Brunswick Boat Group New York Mills, NY
$54k-68k (estimate)
Full Time 1 Month Ago
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Brunswick Boat Group is Hiring a Technical Support Specialist Near New York Mills, NY

Brunswick embodies innovation inspiration on the water. Home to marine’s most recognized consumer brands like Mercury Marine, Crestliner, Harris and Lund, the company is defining the industry as the leading manufacturer of recreational boats, engines, parts, and accessories.

Support a multi-brand organization by reviewing, processing, and supporting the parts and accessories, and warranty program with focus on Crestliner. Maintain business partnerships by working with dealers and suppliers in order to satisfy after-market accessories and warranty parts order needs.

DUTIES AND RESPONSIBILITIES

  • Parts Order Management
  • Process parts orders within designated scope
  • Process parts orders escalated from tier 1 staff as needed
  • Support audit of tier 1 parts orders
  • Create parts kits as needed
  • Create Purchase Order requests to vendors
  • Follow-up on vendor purchase orders
  • Research part pricing and acquisition

Parts Research & Relationship Management

  • Receive and support dealer inquiries for part numbers and parts needs
  • Support dealer parts and warranty inquiries
  • Process Return Goods Authorizations (RGAs) as neededWork with brand supply chains as needed in order to fulfill orders

Work with brand teams as needed to validate and manage non-current/retired parts
Work with brand teams as needed to align on parts quality

Lead & Develop

  • Provide position and dealer training support as needed

Support the Warranty Administration Certification training and inquiries as needed

  • Warranty claims processing and inquiries as needed
  • Training as required to maintain and improve product knowledge and skillset
  • Other tasks, initiatives, and projects and assigned by manager

Skills and Capabilities:

  • Effective verbal communication skills needed
  • Excellent follow-up skills
  • Highly skilled in interpersonal skills with an ability to connect with others over the phone and email

Education and Experience:

  • High School Diploma or GED required
  • Boating experience and knowledge of fiberglass and aluminum boats required
  • Familiarity with OBMS and Compass environment preferred
  • Familiarity with Salesforce.com environment preferred
  • Ability to quickly learn and navigate through software and online programs required
  • Must be flexible to work extended hours to support the requirements of the business
  • Ability to work effectively in a collaborative, team environment within a matrix organization

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • New York Mills, MN: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

Job Summary

JOB TYPE

Full Time

SALARY

$54k-68k (estimate)

POST DATE

02/08/2023

EXPIRATION DATE

03/09/2023

WEBSITE

brunswickboatgroup.com

HEADQUARTERS

Merritt Island, FL

SIZE

100 - 200

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