Spa Manager

Come Join our Team at The Brownwood Hotel & Spa and be a part of our story! We are a luxury AAA Four Diamond Property located in The Villages, FL and are seeking a Spa Manager to join our leadership team.

SUMMARY

Within the spirit of “Making People’s Dreams Come True”, The Spa Manager will be responsible for all aspects of hotel spa for The Brownwood Hotel & Spa. This leadership role provides the highest level of service to our spa associates and is directly be responsible for maintaining guest satisfaction and spa operations at a luxury level hotel environment. Responsibilities ranging from budgeting, financials, service level performance, service programs, and day-to-day operations. The Spa manager will also be responsible for training, supervising, retaining and motivating a qualified team of professionals; by achieving sales goals, business objectives and spa profitability.

· The Ideal Candidate:

· Three years’ previous spa management experience

• Medical spa experience or background preferred
• Must be able to work in a fast-paced environment, handle pressure well, self-motivated, adaptable to change and very detail oriented.
• Must have strong financial acumen and advanced analytical abilities.
• Excellent communication and listening skills, as well as advanced computer knowledge.
• Must have enthusiasm and possess excellent customer service skills.
• Varied knowledge in all spa services

Duties and Responsibilities:

• Adhere to the Spa operational budget.
• Establish and enforce internal costs and labor control.
• Assist in revenue enhancement programs.
• Implement spa related marketing strategies, collateral and promotional activities in conjunction with the hotel’s Marketing team.
• Be up to date with current salon and spa trends.
• Drive spa group sales by working with the sales teams and local community partners.
• Responsible for analyzing financial budgeting, forecasting, and yield management.
• Manage personnel under own supervision including hiring, guiding, directing, developing, training counseling, discipline and evaluations.
• Handle weekly payroll and gratuity distribution.
• Oversee the compliance of state laws regarding spa health standards, insurance requirements and provider license and renewal.
• Ensure established staffing and service levels are consistently achieved in compliance with Hotel standards.
• As a hotel department manager, work with other hotel departments to build a strong relationship to create a seamless guest experience.
• Responsible for attending hotel wide meetings and communicating relevant information to spa staff.
• Maintain a positive attitude and contribute toward a quality work environment.
• Be flexible with own schedule, supporting the needs of the hotel and spa.

EDUCATION

· High school diploma or equivalent is required.

· College degree is preferred.

· Related experience is required.

WORK ENVIORNMENT

· The noise level in the work environment is usually moderate.

The work environment characteristics described above are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

· Required to occasionally sit, stoop, kneel, crouch, reach with hands and arms or operate a computer.

· The associate is occasionally required to lift up to 25 pounds. While performing the duties of this job the associate is required to stand frequently up to 8 hours and operate a computer.

· Regularly required to talk and listen.

The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS & PERKS (FULL-TIME)

· Paid Time Off (PTO)

· Paid Recognized Holidays

· Health & Wellness benefits

· Medical/Vision/Dental/401(K)

· Prescription

· HSA/FSA Options

· EAP

· Employee Discounts – Hotel, Spa & Wolfgang Puck Fine Dining

· College Tuition Benefit

· Elementary Charter School program

· The Villages Passport Discount Card

· The Villages Beyond the Stars Assistance in Time of Crisis

· Rewards and recognition programs (we appreciate all that you do).

SCHEDULE

· Holidays

· Monday to Friday

· Weekends

NOTE: The hotel functions 7 days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands. In addition, I understand that business determines the amount of hours I work. A minimum of 45 hours a week and could be more based on business/staffing needs.

The Brownwood Hotel is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO), Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

Salary : $55,000 - $65,000