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Customer Service Representative - PT 19 (Billing Section)

Pompano Beach, FL | Part Time
Expired

Job Description

The Broward County Board of County Commissioners is seeking qualified candidates for Customer Service Representative - WWS Billing Section (Part Time 19 Hours). 

The Water and Wastewater Services Business Operations Division (WWS-BOD) is seeking a self-motivated, organized, and reliable Customer Service Representative (CSR) PT-19 for its Billing Section.   This part-time CSR position is responsible for handling and processing a high volume of financial transactions, including but not limited to:  

*Billing active customer utility accounts.
*Maintaining customer accounts to include opening/closing customer accounts.
*Monitoring delinquent debt and payment arrangements for compliance.
*Maintaining a variety of databases in order to facilitate billing services for customer accounts.
*Addressing and resolving customer billing issues and handling billing disputes in a professional and responsive manner.
*Preparing and ensuring the accuracy of utility bills, rates, and fees, and explaining services/programs to customers.
*Interacting with the Broward County's Central Accounting Division and other WWS agencies to implement a consistent program of internal processes, procedures, and philosophy consistent with the highest quality of customer service.  

General Description
Assists customers in resolving a variety of problems/issues in an assigned agency.
Works under close to general supervision according to set procedures, but determines how or when to complete tasks.

Minimum Education and Experience Requirements
Requires one (1) year in customer service or customer relations or closely related experience.

Special Certifications and Licenses
Possess and maintain a valid Florida Class E Driver's License based on area of assignment.

Preferences

* Associates Degree or higher in Business, Public Administration or closely related field
 * Customer Services Specialist (CSS) or similarly recognized Customer Service Certification.
 * Fair Debt Collection Practices Act Certification
 * At least (1) one year of experience using Energy (Peace Software), or a similar utility billing software.
 * At least (1) one year of experience using Maximo or similar maintenance management software
 * At least (1) one year of experience using PeopleSoft or similar software

* At least (1) one year of experience using Docuware or similar software


The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.

Checks payment history in order to answer questions from customers regarding payment/use history.

Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided.

Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs.

Posts funds received in order to credit the proper customer account.

Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.

Researches county and non-county government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.

Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals.

Prepares a variety of correspondence, notifications, forms, and related documents in order to communicate information to staff and/or the public.

Processes returned checks/credit card transactions in order to collect funds owed for utility services, or license/permit/citation/lien satisfaction fees, and/or update account status.

Researches misapplied payments in order to post funds received to correct account.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Competencies
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Customer focus: Building strong customer relationships and delivering customer-centric solutions.
  • Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer. The ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the Professional Standards/Human Rights Section.


Emergency Management Responsibilities 
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.


County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.


All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Company Overview

  • Website broward.org
  • Headquarters FORT LAUDERDALE, FL
  • Size 15,000 - 50,000
  • Founded 1915
  • Type NGO/NPO/NFP/Organization/Association
  • CEO BERTHA HENRY
  • Revenue $50M - $200M
  • Industry All Industries
  • About broward county

Skills for Customer Service Representative - PT 19 (Billing Section)

The job skills required for Customer Service Representative - PT 19 (Billing Section) include Customer Service, CSR, Billing, Self motivated, customer relationship, Credit Card etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - PT 19 (Billing Section). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - PT 19 (Billing Section). Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Representative - PT 19 (Billing Section)

The following is the career advancement route for Customer Service Representative - PT 19 (Billing Section) positions, which can be used as a reference in future career path planning. As a Customer Service Representative - PT 19 (Billing Section), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - PT 19 (Billing Section). You can explore the career advancement for a Customer Service Representative - PT 19 (Billing Section) below and select your interested title to get hiring information.