You haven't searched anything yet.
The Broward County Board of County Commissioners is seeking qualified candidates for Customer Service Representative - WWS Billing Section (Part Time 19 Hours).
General Description
Assists customers in resolving a variety of problems/issues in an assigned agency.
Works under close to general supervision according to set procedures, but determines how or when to complete tasks.
Minimum Education and Experience Requirements
Requires one (1) year in customer service or customer relations or closely related experience.
Special Certifications and Licenses
Possess and maintain a valid Florida Class E Driver's License based on area of assignment.
Preferences
* Associates Degree or higher in Business, Public Administration or closely related field * Customer Services Specialist (CSS) or similarly recognized Customer Service Certification. * Fair Debt Collection Practices Act Certification * At least (1) one year of experience using Energy (Peace Software), or a similar utility billing software. * At least (1) one year of experience using Maximo or similar maintenance management software * At least (1) one year of experience using PeopleSoft or similar software
* At least (1) one year of experience using Docuware or similar software
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.
Checks payment history in order to answer questions from customers regarding payment/use history.
Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided.
Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs.
Posts funds received in order to credit the proper customer account.
Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.
Researches county and non-county government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.
Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals.
Prepares a variety of correspondence, notifications, forms, and related documents in order to communicate information to staff and/or the public.
Processes returned checks/credit card transactions in order to collect funds owed for utility services, or license/permit/citation/lien satisfaction fees, and/or update account status.
Researches misapplied payments in order to post funds received to correct account.
Performs related work as assigned.
Physical DemandsPhysical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
None.
County Core CompetenciesPart Time
09/17/2022
09/19/2022
broward.org
FORT LAUDERDALE, FL
15,000 - 50,000
1915
NGO/NPO/NFP/Organization/Association
BERTHA HENRY
$50M - $200M
Public Administration
The following is the career advancement route for Customer Service Representative - PT 19 (Billing Section) positions, which can be used as a reference in future career path planning. As a Customer Service Representative - PT 19 (Billing Section), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - PT 19 (Billing Section). You can explore the career advancement for a Customer Service Representative - PT 19 (Billing Section) below and select your interested title to get hiring information.