Company Description
"Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description
Summary of Responsibilities:
Reporting to the Security Director, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Demonstrate Fairmont core values in all interactions.
• Regularly patrol all areas and buildings on Fairmont Austin property
• Manage presence of trespassers and unauthorized persons found on property according to Fairmont standards.
• Prepare and distribute electronic key cards.
• Conduct security and baggage checks as required.
• Monitor CCTV cameras and take all necessary actions to secure guests, colleagues and Fairmont Austin property.
• Monitor and report any vehicle infractions occurring at Fairmont Austin properties including parking, speeding, dangerous driving, etc.
• Promptly respond to any activated fire prevention devices, investigate causes and report findings.
• Respond to guest and staff concerns, including first aid and casualty care in a prompt, caring and helpful manner.
• Develop and maintain close and effective working relationships with all supporting departments.
• Complete daily log of shift activities and provide appropriate sections to departments within the hotel for follow-up.
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
• Participate in hotel committees.
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
• Perform any other duties, tasks, and assignments within your department as required

Qualifications

• Previous Security / Safety experience in a large property is preferred. Experience in a similar capacity in a luxury hotel environment is preferred
• Willingness to submit to a criminal records check and possess a clean criminal record are required
• Strong written and verbal communication, interpersonal and conflict resolution skills are required
• Working knowledge of MS Office programs is required

• Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong work ethic, highly responsible and reliable work ethic required

Additional Information
Austin's newest luxury property, Fairmont Austin offers 1,048 guest rooms and suite, along with 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
We are an inclusive company and out ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an Equal Opportunity Employer.