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Operations Manager

Washington, DC | Other
Expired

Job Description

Company Overview/Benefits

Brosnan is looking for an Operations Manager in Alexandra/DC area! 

 

Here at Brosnan Risk Consultants, our culture encourages and supports diversity throughout the workplace! We offer both full-time and part-time opportunities. We also pride ourselves on promoting within. Many of our employees began their careers as security officers; today, we are proud to say they have become a part of the Senior Leadership Team (SLT). We offer medical, dental, and vision coverage and 401K (company match).

 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

Responsibilities

Brosnan is looking for an Operations Manager (OM) that will be responsible for monitoring and executing on a variety of operational duties within a dedicated region.  The OM will work closely with the regionally based teams (matrixed reporting structure) and be a direct resource to the security officer and field supervision staff, around the clock.  They will also have local knowledge of the region, market and all sites within the OM’s Regional Operations Center’s (ROC), coverage area.

 

The duties of this position include assisting in job set-up, developing and filling schedules through WinTeam and Securitime and monitoring current job performance within the region.  The Operations Manager will take action to ensure job set-up, staffing, and completion in an efficient manner and improve overall performance.  The Operations Manager will also assist in staffing ad hoc / temporary last-minute work requests, proactively managing and reducing unbilled overtime and several other operational responsibilities involving Logistics, and Human Resources.  

 

The ideal candidate is a great multi-tasker, and power user of WinTeam, Lighthouse, and all the applications presently used in the field.  Must be able to handle stress and can prioritize various tasks that are to be completed promptly.  Clear communication between multiple management levels is vital.  This position reports to the ROC Manager and works closely with the Regional Account (RAM) and District Managers (DM’s).

 

  • Assist in completing field supplied job set-up forms resulting in verified job numbers. 
  • Complete schedules, including backup roster (WinTeam).
  • Monitor SOs smartphone app clock-ins and clock-outs (eHub & Securitime).
  • Camera monitoring to ensure compliance and safety. 
  • Camera functionality audits with IT / Logistics.
  • Fill shifts where the SO calls out last minute and update WinTeam.
  • Schedule ad hoc / last-minute temporary sites when necessary, and confirm coverage.
  • Work with the HR recruiter and field management (RM / DM) in the region to ensure all service needs are correctly being addressed and individuals are hired to fulfill all positions, and replacements are hired when needed.
  • Work with Operational Analysts to report to RAM / DM client complaints, attendance problems, or other performance issues; advises management of any staffing problems that may arise as client requirements change.
  • Work with Intelligence Analysts to escalate important Incident Reports and other reports to the relevant Brosnan manager(s) and client manager(s).
  • Recommend operational improvements and efficiencies to your ROC manager
  • Provide daily operations reports to shift Ops Analyst and Supervisor next.
  • Work with Logistics and the local and regional team to manage uniforms and equipment inventories.
  • Receive and dispatch vehicle or equipment malfunctions notifications.
  • Receive, record, and direct any guard, field complaint, or personnel issue (non-business hours).
  • Continued review of training material to ensure compliance with the BRC Policies and Procedures. Notify the field of any BRC or Client initiated procedural changes.
  • Ensure Lighthouse & eHub are adequately utilized by SOs and Site Supervisors.  Resolve use questions of these and other applications.
  • Maintains current knowledge of site contract requirements., including SO training requirements.
  • Maintain all SO’s availability, time worked, and client exclusion lists.  Coordinates with field-based schedule architect.
  • Report requests for time off, including vacation and personal leave requests to the guard’s immediate Supervisor and verify schedule impact, if any.

Qualifications

  • Associate’s or Bachelor’s degree preferred
  • Must have a valid, state-issued Driver’s License and clean driving record
  • A US citizen or an alien lawfully authorized to work in the United States
  • Must present a professional image
  • Excellent communication skills; customer service experience is a plus
  • Skilled multi-tasker
  • Keen attention to detail
  • Reliable transportation and proximity to the ROC
  • seven years of Supervisory and scheduling experience required
  • Must be proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
  • Technology savvy

Preferred Qualifications:

  • Security industry experience
  • Experience using scheduling software
  • WinTeam experience is a plus
  • Military Veteran (honorable discharge) or Law Enforcement experience
  • Dispatch Experience
  • Prior Command Center Experience (Private or Public sectors)

 

#PA

Company Overview

  • Website brosnanrisk.com
  • Headquarters CHESTNUT RIDGE, NY
  • Size 500 - 1,000
  • Founded 1996
  • Type
  • CEO PATRICK BROSNAN
  • Revenue <$5M
  • Industry Business Services
  • About brosnan risk consultants

Skills for Operations Manager

Career Path for Operations Manager

The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.