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Front Desk

Brookfield Glendale, WI
Other | IT Outsourcing & Consulting 2 Months Ago

Job Details

Job Location:    Elite River Glen LLC - Glendale, WI
Salary Range:    Undisclosed

JOB TITLE: Front Desk Attendant

 

JOB SUMMARY
Responsible for the daily operation of the front desk including answering a multi-line phone system and greeting and directing members and guests, as well as staff. Front desk are also required to book tennis courts, massage appointments, and additional rooms within the facility on our web based Club Automation system. Will handle point of sales transactions, and a good working knowledge of current and upcoming events. Give out facility directions, and welcome members and guests to Elite. Uphold strong customer service standards for dress, greetings/fond farewells, phone calls, and expedient customer response. Support emergency response processes as needed by the building MOD. Attend required employee staff development meetings/programs.

 

JOB DUTIES

  1. Check in members and guests, greet with a warm welcome and a  fond farewell. Be vigilant of members accounts for "red flags"
  2. Be able to multi task by answering phone calls, taking reservations, and selling point of sale items.
  3. Handle Tennis court activities including lights, reservations and fees. Add notes to the courts where needed.
  4. Direct members/guests to appropriate club areas.
  5. Register prospects/guests and direct them to membership department.
  6. Promote and register any programs and special events at all locations.
  7. Handle all daily/nightly audit requirements 
  8. Handle customer comments and concerns, be patient, courteous listener and show empathy.
  9. Be aware of all programs and activities that are happening at Elite, special events in the following categories, Tennis, Youth, Aquatics, and Fitness.
  10. Performs other duties as assigned.

 

SUPERVISORY  RESPONSIBILITIES  N/A

 

SUPERVISION  RECEIVED  Works within parameters set by the department manager and/or defined work procedures.

 

EXTERNAL CONTACTS Vendors and Clients

 

INTERNAL   Supervisor

CONTACTS

 

WORKING  CONDITIONS Normal office conditions, required to be on your feet for long periods at a time.


EDUCATION High School Diploma or equivalent.

 

EXPERIENCE *Previous customer service and reservations experience preferred.

*Excellent written and oral communication skills required.

*Positive interpersonal skills required.

*Excellent computer and typing skills are required.

*Excellent listening and comprehension skills required.

 

 

PERFORMANCE  ACCOUNTABILITY  Strong knowledge of computer based software systems.

WEBSITE

thebrookfieldgroup.com

HEADQUARTERS

CARMEL, IN

SIZE

25 - 50

FOUNDED

1987

TYPE

Private

CEO

FADI ABDALLAH

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About The Brookfield Group

The Brookfield Group provides managed information technology, web solutions and consulting services.

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The job skills required for Front Desk include Customer Service, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk positions, which can be used as a reference in future career path planning. As a Front Desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk. You can explore the career advancement for a Front Desk below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk job description and responsibilities

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Aspiring front desk receptionists should also have the ability to multitask, manage their time efficiently, and communicate effectively.

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Front desk receptionists typically hold a consistent office schedule and may even be eligible for direct deposit, paid vacations, or health benefits.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk jobs

Front Office Administrator uses skills like Financial Arrangements, Payroll, Scheduling Patients, and Travel Arrangements on their resumes.

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Learn the Value of Good Presentation.

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Allowing employees to experience the service from the other side (that of the customer).

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Always meet the expression and unspoken needs of their visitors.

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They have the ability to continuously learn and grow.

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Step 3: View the best colleges and universities for Front Desk.

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