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Assist and carry out those tasks required to maintain client communications, patient care, and hospital inventory as
determined by veterinarians.
Welcoming Clients: Knowing client and patient names and the reason for their visit, assisting with coffee, restroom,
etc, smile and be empathetic and comforting
Phones: Place priority on answering the phone before the 4 th ring, ensure that appropriate coverage exists to phones
are never left unanswered, check and process voicemail, triage phone calls for techs and DVMs and degree of
urgency. Process all client phone requests and document all phone conversations with clients in the medical record.
Appointment scheduling: Scheduling new and existing patients on the phone and in person, collecting data, placing
reminder calls 1 day before, making recheck appointments at the time of check-out, and tracking and rescheduling
cancelled appointments.
Medical Records: Recording all conversations with clients in the medical records, recording messages and patient
updates, obtaining medical records from referring practices, alerting referring practices of patients euthanized at our
practice, fax records when requested
Housekeeping: Maintain a clean and tidy reception desk and lobby, free from animal hair and bodily waste, ensure
coffee station is clean and stocked, assist technicians in cleaning the exam rooms.
Fax/email/mail: Mail medications, information, etc to clients, other practices, etc., answer or triage emails in general
contact box, alert DVMs to incoming faxes via email, process incoming mail, ensure outgoing mail is retrieved by
post office
Social Media: Create Facebook and twitter posts on behalf of the practice, assist clients in filing out Social Media
Waiver, take photos of each pet for the record
Financial Management: Collect payment at the time of service, assist clients with filing out CareCredit applications,
settle merchant credit machine at the end of each day, maintain accurate financial records regarding the cash drawer,
compile daily checks and credit card reports and give to Practice Owner at the end of the day unless instructed
otherwise.
More information provided upon request and hourly rate depends on experience level, etc.
Full Time
$38k-48k (estimate)
04/13/2024
04/29/2024
The following is the career advancement route for Client Care Coordinator positions, which can be used as a reference in future career path planning. As a Client Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Care Coordinator. You can explore the career advancement for a Client Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Client Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Care Coordinator job description and responsibilities
Compassionate, knowledgeable, and collaborative, the patient care coordinator also collaborates with other members of the care team to look after patients within the healthcare facility.
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Managing client database and updating client account records.
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Provide patient centric care using virtual communications, care pathways, remote patient monitoring and a host of other tools.
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Ensure staff have adequate training and support to help clients with ways to overcome these barriers so they can access the services they need.
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Complete patient care goes beyond caring for the patient’s physical problems. Patients may experience additional stress related to their financial situation, familial relationships, and even their physical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Care Coordinator jobs
Account coordinators can earn certifications to gain a deeper knowledge of their daily responsibilities, test their skills and advance their careers.
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An account coordinator provides day-to-day administrative support to account executives.
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While some account coordinator roles are entry-level positions, most applicants need to have relevant work experience or certifications.
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Healthcare Customer Care Representatives should also have an attitude to learn and develop continuously.
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Step 3: View the best colleges and universities for Client Care Coordinator.