Description

 Position Summary:

The Quality Manager will deliver measurable and sustainable results by leading the quality department and collaborate with improvement initiatives that support our key objectives and strategies for our operations. 

Primary Duties and Responsibilities:

· Lead quality expectations process throughout the business through “hands-on” support

· Ensure compliance with Good Manufacturing Practices and QMS as we align across multiple facilities

· Ensure customer quality standards are clear, documented and color standards created, sent to customers as required and archive managed

· Manages QA staff to effectively increase the quality of our products

· Collaborates on the transfer of work from facilities

· Issue RMA’s, coordinate investigations and respond with corrective and preventive actions CAPA for any customer complaints

· Facilitates root cause analysis of both internal and external issues

· Issues and gets approvals for quality related credits 

· Coach and champion functions to identify and implement opportunities to improve program and process effectiveness

· Monitor progress of key initiatives to check if changes yield desirable results. Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stake holders

· Act as a technical expert, coach and train cross functional team members in the problem solving and risk mitigation

· Deploy the appropriate Quality / Delivery / Cost metrics and management routines at all levels of the organization

· Collaborate with Quality Managers from other locations on companywide projects

· Create value stream and/or process maps to help standardize process and workflow where necessary

Requirements

· Strong leadership and management skills

· Exceptional organizational skills and attention to detail

· Brings a sense of order and urgency

· Excellent interpersonal, oral, written communication skills

· In-depth knowledge of market trends and conditions

· Able to positively influence others

· Knowledge and expertise in business analysis, process improvement tools, and project management

Education and Experience:

· Bachelor’s degree with an emphasis in manufacturing, engineering, quality management

· Minimum of 5 years quality and / or process improvement experience preferred

· Printing experience required

· Experience with AVT/ BST Vision Systems and Roll Editing

· Experience professionally working with customers

· Internal auditing and represent company for external customer audit

· ASQ certification preferred

· Six Sigma training is preferred

AAP/EEO and Strong a Diverse Workforce

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.