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Description
Brook & Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Service Representative at its Amherst, NY location. The position will report directly to the Customer Service Manager and will be responsible for managing a portfolio of key customer accounts and building rapport through effective brand/ product communication to deliver on the customer’s printed packaging needs.
This is a unique opportunity for a self-motivated candidate who is eager to learn, has experience working in a customer-focused role, and possesses strong interpersonal and problem-solving skills.
Ideal candidates will be proactive, detail-oriented and adept at managing high-leve
• Must possess a positive attitude, ability to work independently, support for teammates and leadership qualities that exemplify the Brook & Whittle model for excellent customer service
• Acts as an effective liaison between Customer, Sales, Graphics, Manufacturing, Vendors and Management to ensure customer expectations are clear throughout the organization
• Primary contact providing assistance to customers via phone, e-mail, webinar and occasional site visits.
• Daily communication with customers regarding projects, open orders, timelines, deliverables and all other customer service-related topics
• Processes orders and sends acknowledgments to clients, confirming job details, pricing and shipping dates.
• Facilitates customer project meetings with cross-functional departments in attendance to provide a quality product which meets/exceeds customer expectations.
• Interaction with the Art Department for customer artwork preparation
• Arranges color samples and job documents to support the manufacturing workflow
• Monitors open orders and proactively communicates about anticipated delays and any additional information as needed to support the client
• Tracks shipped orders and forwards copies of BOL, Packing slip and COA documentation to customer upon completion of shipment.
• Confers with production, shipping, warehouse to expedite or trace missing or delayed shipments.
• Maintains information for customer profiles (account preferences), item specifications and all documents associated with account programs.
• Receives customer complaints and coordinates product return/complaint resolution with Quality Department.
• Participates in various training seminars, meetings and activities to ensure quality of daily service and to improve customer satisfaction and business performance.
• Prepares and maintains various reports as needed.
About Us
Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive, flexographic and shrink sleeve labels for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals.
The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label”!
Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure. We welcome you to consider being a part of this great team.
AAP/EEO Statement
Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
• Associates Degree strongly preferred
• 2 years of experience in printing or relatable business environment preferred
• 2 years of experience managing client accounts and personal relationships preferred
• Reading, writing, speaking and understanding English is required
• Competency in Microsoft Office Suite
Competencies
• Customer focused
• Strong written and verbal communication skills
• Detail oriented
• Excellent planning and organizational skills
• Critical thinking and problem-solving aptitude
• Ability to comprehend and explain technical product / service information
Full Time
$29k-36k (estimate)
10/30/2022
10/13/2023
landay-gardnerlabeling.com
North Branford, CT
<25
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Microsoft Office, Planning, Leadership, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.