Customer Service Representative

About the Role

As a fully remote representative of our Customer Service team, you will interact with our customers to troubleshoot and solve basic technical issues and provide information about Brivo’s products and services. 

In this customer-centric role, you will also be responsible for:

• Serving as a customer advocate and interact with internal teams to solve customer issues
• Resolving incoming cases and escalate as needed
• Responding to customer phone and email inquiries timely and efficiently
• Recording customer interactions and resolutions in a case management system
• Informing customers of critical issues and system updates
• Willingness to assist onboarding new agents

About You

• Previous call center experience in technical environment required
• Must have a technical inclination and a basic understanding of electronics and networking (TCP/IP)
• Interest in cloud technology, SaaS, IoT
• A passion for delivering exceptional service
• Ability to thrive in a team environment
• Creative problem-solving capabilities, ownership of issues, and excellent organization skills
• Bilingual in English and Spanish strongly preferred

About Us

Brivo is the original innovator of cloud-based physical security solutions for commercial buildings. Our mission is to make the world a safer place by providing a subscription-based service for securing buildings using reliable, convenient, scalable, cyber-hardened technology. Every day this mission becomes more important as our world becomes more complex and more divided, and the nature of threats evolves faster than most observers can follow. Join a team that’s passionate for the business, its values, and building simply better security.  

Some of Our Perks

Discretionary time off, professional development opportunities, 401(K) match, paid parental leave, fitness center reimbursement, commuter stipend, health insurance, company-sponsored outings, unlimited [free] snacks, and lots of breakfasts & lunches.

Brivo is an Equal Opportunity/Affirmative Action Employer

About Us

Brivo is the global leader in mobile, cloud-based access control for commercial real estate, multifamily residential, and large distributed enterprises. Our comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Having created the category over twenty years ago, our building access platform is now the digital foundation for the largest collection of customer facilities in the world, trusted by more than 25 million users occupying over 300M square feet of secured space in 42 countries.

Our dedication to simply better security means providing the best technology and support to property owners, managers, and tenants as they look for more from buildings where they live, work, and play. Our comprehensive product suite includes access control, smart readers, touchless mobile credentials, visitor management, occupancy monitoring, health and safety features, and integrated video surveillance, smart locks, and intercoms. Valued for its simple installation, high-reliability backbone, and rich API partner network, Brivo also has the longest track record of cybersecurity audits and privacy protections in the industry.

Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com

Brivo is an Equal Opportunity/Affirmative Action Employer