Job Title: Grocery Clerk Department: Grocery Reports To: Grocery Manager FLSA Status: Nonexempt Summary Because this is a customer service driven position, the Grocery Clerk must have the willingness, necessary confidence, commitment, and motivation to serve customers and Bristol Farms. Essential Duties and Responsibilities The Grocery Clerk stocks shelves, dairy case, and other areas of the department. He/she also delivers customer service by performing the duties listed below. (Other duties may be assigned): Fills customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers. Assures that all items in the dairy box are in-code and well within their expiration date. Rotates stock to assure high quality, fresh merchandise at all times. Required to operate a cash register following established policies and procedures. Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms’ cash register procedures. Responsible for accurate balancing of cash register. Packages and handles customers’ groceries according to their preference - paper, plastic, or both. Offers/assists Customers with carry out service. Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed. Keeps Floral Department free of hand baskets and shopping carts. Maintains & cleans shelves, bins, tables, and coolers. Accurately prices all merchandise by stamping, marking, or placing shelf tags/signs. Assures daily price changes are done accurately & completed before store opens; maintaining price integrity at all times. Monitors pull dates on all Grocery merchandise. Maintains a clean & safe work area at all times. Keeps aisles free of cardboard and overstock merchandise. Follows safety work standards and reports any safety hazards to supervisors and/or Store Director. Along with the Store Director, documents all safety training and reports accidents under compliance of Cal Osha SB 198. Answers customer complaints or inquiries in such a manner so as to ensure that customer will return, despite the complaint. Serves customers with a smile and willing attitude. At all times, meets and exceeds Bristol Farms standards in food, service, quality, and cleanliness. Follows the employee handbook at all times, especially on service standards and appearance. Customer Service Skills The Grocery Clerk is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Grocery Clerk is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace. Education and/or Experience High School diploma or general education degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense and understanding to carry out instructions furnished in written, oral, schedule or diagram form. Knowledge Of English This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Physical Demands While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision. Work Environment While performing the duties of this job, the employee regularly works near moving mechanical parts. The noise level in the work environment is usually loud.