Job Title: Assistant Food Service Manager Department: Food Service Reports to: Food Service Manager FLSA Status: Nonexempt ________________________________________________________________ Summary This is a management position. The Assistant Food Service Manager must have the necessary confidence, commitment, and motivation to move their staff & themselves towards success. Key personality traits and skills to accomplish this are: strong communication skills, good listening skills, strong leadership skills; must be self-motivated, observant, perceptive, decisive, flexible, patient, supportive, and must possess a strong sense of urgency in all duties performed. Due to Bristol Farms’ goals and structure, the Assistant Food Service Manager should also be open to growth and expansion. Essential Duties and Responsibilities The Assistant Food Service Manager will assist the Food Service Manager in all aspect of the operation of the Food Service Department. This includes, but is not limited to, operations, planning, directing, managing, and achieving targeted profits. In addition, the Assistant Food Service Manager is responsible for staff development. Developing and instilling positive morale is the key to success of the Café. He or she also performs the following duties (other duties may be assigned): Leads by example; models correct behavior and adherence to company policies and procedures. Assists in controlling all issues pertaining to profit of Food Service’ including food cost, labor, and supplies. Supervises and exhibits working knowledge of all areas pertaining to Food Service including, operating the cash register, wait service, bussing tables, cooking online, sandwich cook, prep cook, expediter, and dishwashing. Is responsible working above areas as needed to run the Food Service daily. Must be familiar with menu and is able to answer customer questions concerning menu ingredients and how each item is prepared. Also ensures staff is able to answer all question concerning the menu. Takes food orders, delivers food, makes, and delivers drinks, coffee, espresso, checks groceries, cross trains on deli counter and cover all service positions when needed. Follows & enforces liquor laws implicitly, in every regard including, but not limited to the verification and authenticity of valid, acceptable identification. Is responsible for ensuring that all alcohol served is to persons aged 21 and over. As mandated by California state law; Servers of alcoholic beverages must be18 years old or older. Audits cash drawers on a regular basis and reports results to Store Director. When assisting with schedule writing considers busy times and places talent accordingly. Works closely with Chefs, Cooks, Servers, and Food Service cashier to establish teamwork between the kitchen staff and Servers/Cashiers to ensure customers are being served in a timely manner. (From the time the customer places the order to the time they get their food should be no more than 12 minutes.) Assists Food Service Manager when placing orders with Vendors/Central Kitchen to ensure that all food ordered is utilized (no shrink). Assist Food Service Manager in ordering for Food Service’, perishable and non-perishables including Central Kitchen, checks invoices to make sure we are receiving correct items and being charge properly. Assists Food Service Manager with monthly inventory. Handles customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations. Maintains a clean and sanitary work area at all times. Knows all cleaning chemicals authorized in the Food Service area and understands proper usage. Trains staff how to properly handle all cleaning chemicals in Food Service. Follows and trains all Food Service employees on safe food handling procedures as mandated by health authorities. Follows the FIFOrotation system (First-in, First-out). Covers, labels, and dates all leftover foods. Utilizes leftover foods before opening new product. Inspects food and food preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms stringent standards. Follows safety work standards and reports any safety hazards to Store Director. Reports on and investigates all accidents which occur in the Food Service Department. Assures that all reports and investigations comply with the Cal-Osha SB198 rules and regulations. Assists with safety training in Food Service’ and reports unsafe conditions to Store Director. Reports all broken or hazardous equipment to Store Director. Sets up side work programs for all areas in the Food Service’, opening and closing list. Ensures all opening and closing procedures have been done. Supports, implements, and follows through on new programs Executive Chef develops. Ensures all work areas are stocked and ready for business, staff should not leave work area during busy periods of the day/night. Availability requirements include; but are not limited to days, evenings, weekends, holidays & occasional overnight. Follows & enforces polices, and procedures set forth in the employee handbook at all times. At all times, meets and exceeds Bristol Farms standards in extraordinary food, customer service, quality, and cleanliness. Supervisory Responsibilities Is responsible for assisting the Food Service Manager in the overall direction, coordination and evaluation of the Food Service’ Department. Carries out supervisory responsibilities including but not limited to training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining staff members; addressing complaints and resolving problems. Customer Service Skills Assistant Food Service Managers are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Assistant Food Service Managers are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace. Education and/or Experience Must have experience and background as a Food Service Shift Supervisor in other food service industries, which includes but not limited to restaurants, hotels, country clubs, or gourmet markets. One year certificate from college or technical school and/or minimum one year work related experience; or equivalent combination of education and experience. Language Skills Ability to read, and interpret documents in English, such as procedure manuals, safety rules, recipes, operating and maintenance instructions. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to speak, read, & understand Spanish is a plus. Knowledge of English This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as percentages and volume. Reasoning Ability Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution. Physical Demands While performing the duties of this job, the employee is regularly required to stand for long periods of times; walk; use hands to finger; handle or feel object, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop. kneel, crouch or crawl. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work Environment The noise level in the work environment is usually moderate & occasionally loud.