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Brink
Hunt Valley, MD | Full Time
$72k-96k (estimate)
1 Month Ago
Wegmans
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Raymond James Financial Services
Hunt Valley, MD | Full Time
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Raymond James Financial Services
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Hunt Valley, MD | Full Time
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Caliber Holdings
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Hunt Valley, MD | Full Time
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Hunt Valley, MD | Full Time
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Hunt Valley, MD | Full Time
$90k-119k (estimate)
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Amwins
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Bank of America
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AssuredPartners
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Client Service Representative
Brink Hunt Valley, MD
$72k-96k (estimate)
Full Time 1 Month Ago
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Brink is Hiring a Client Service Representative Near Hunt Valley, MD

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here. Job Title Client Service Representative Job Description The Client Service Representative II is responsible for timely research and response to customer inquiries received within respective branches. Responsibilities will include research validation of all customer inquiries received from various sources (phone, and or Salesforce) to be followed up until a resolution is completed in a timely and accurate manner. Key Responsibilities: Assist local branch with inbound customer service inquiries related to service arrival times, and supply needs. Coordinate with the local branch management team, and central customer care to document and resolve inquiries received via Salesforce within a set timeframe established by the department Own resolution of issues, and ensure a positive customer experience. Ensure records and branch documents are correctly logged, organized, and filed. Assist local branch personnel with researching pertinent documents as part of the claims review and decision-making process. Liaison between sales and local branches to assist with new customer inquiries. Ability to thrive in a fast-paced work environment Follow Standard Work Instructions utilizing best practices through the complete customer lifecycle, from initial data gathering to resolution Actively participate in team huddles and provide feedback on continuous process improvement Minimum Qualifications: Minimum of 3-year experience in a corporate environment, preferably within a customer-facing position. Minimum of 3-year experience using Microsoft Office products to include Word and Excel. Minimum of 3-year experience with direct customer interaction High school education or equivalent Preferred Qualifications: Brinks product line knowledge Experience working in a Brinks branch Experience working at a financial institution Experience working in a Team Environment Advanced usage of Excel Experience using Salesforce or similar systems of record College degree preferred Professional Skills: Good interpersonal/communications skills Exceptional written and verbal communication abilities Excellent interpersonal and presentation skills Strong problem-solving skills About Brink’s Brink’s is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we’re needed. We do it because we’re trusted and valued. We do it because it makes us proud. Brink’s Proud. What’s Next? Thank you for considering applying for a job at Brink’s U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter. Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink’s is also committed to providing a drug free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Discover the pride of working for Brink’s. We’re looking for people who go beyond ordinary. We take pride in a job well done, and we work to take high performance to the next level. Brink's is an equal opportunity employer and is fully committed to providing unimpeded access to the application/hiring process for all qualified applicants. If you are in need of reasonable accommodation with regard to access or completion of this or any stage of the Brink’s application/hiring process please contact JoinBrinksProud@brinksinc.com for assistance. See the “Equal Employment Opportunity is the Law” poster at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Job Summary

JOB TYPE

Full Time

SALARY

$72k-96k (estimate)

POST DATE

02/06/2023

EXPIRATION DATE

02/25/2023

WEBSITE

us.brinks.com

HEADQUARTERS

PETALUMA, CA

SIZE

15,000 - 50,000

FOUNDED

1960

CEO

RUDY MARTIN

REVENUE

$1B - $3B

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The job skills required for Client Service Representative include Customer Service, Problem Solving, Microsoft Office, Futures, Customer Care, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Service Representative positions, which can be used as a reference in future career path planning. As a Client Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative. You can explore the career advancement for a Client Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Representative job description and responsibilities

Client services representatives manage client relationships and provide customer support.

02/07/2022: Monterey, CA

Promoting and maintain positive customer relations utilizing service excellence techniques.

02/20/2022: Richmond, VA

Client service representatives are responsible for taking care of users who have a hard time with some business element.

02/21/2022: Akron, OH

Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

12/22/2021: Altus, OK

Have an understanding and reception to clients' needs and give proactive customer support.

01/29/2022: Huntington, WV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Representative jobs

Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.

01/10/2022: Long Beach, CA

A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

12/28/2021: Anderson, IN

Should have a proven customer support experience or experience as a client service representative.

01/05/2022: Ann Arbor, MI

Learn to resolve problems and prevent client dissatisfaction.

01/07/2022: Bradenton, FL

One year related experience required with customer service preferred.

12/31/2021: La Crosse, WI

Step 3: View the best colleges and universities for Client Service Representative.

Florida Southern College
Colby College
Dartmouth College
University of Notre Dame
Western Washington University
Canisius College
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