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Senior Manager, Operations
Position Overview:
We are seeking a results-driven, innovative and passionate leader to serve in the role of Senior Manager, Operations for Brilliant Earth. Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment our customer receives their package. You will be responsible for managing the day-to-day product operations, including quality assurance, logistics, supply chain, inventory, and fulfillment, while maintaining strong relationships with our partners. The primary objectives of this position are to maximize efficiency, quality, and customer experience critical to Brilliant Earth’s success.
You will also be responsible for scaling our people and processes to meet the ever-growing needs of our business. The Senior Manager, Operations will lead, recruit, and motivate a team, and be required to work closely with cross-functional groups, including sales and customer service, finance, and marketing.
The ideal person for this role thrives in fast-paced, results driven environments and has demonstrated an ability to work effectively with finite resources. This individual will have expertise in team management, daily and long-term workforce capacity planning and a track record of leading teams to achieve operational goals. We are looking for a strategic and courageous leader who is eager to get their hands dirty, work alongside the team is unafraid to keep raising the bar to achieve the best results. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals.
Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship.
Key responsibilities include:
What You Have:
Specific qualifications include:
What We Offer
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:
More About Us
Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry. We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
Full Time
Retail
06/11/2022
12/11/2022
brilliantearth.com
BOSTON, MA
200 - 500
2005
Private
$10M - $50M
Retail
Brilliant Earth designs and sells diamond jewelry and engagement rings.
The following is the career advancement route for Senior Operations Manager positions, which can be used as a reference in future career path planning. As a Senior Operations Manager, it can be promoted into senior positions as an Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Operations Manager. You can explore the career advancement for a Senior Operations Manager below and select your interested title to get hiring information.