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Base Salary $40-$45,000 per year, plus weekly and monthly bonuses, full-benefits package. We are looking for a motivated, customer-service oriented self-starter, who wants to grow with a home care and staffing company committed to A Higher Standard of Care to help be the glue that holds us together!
Position Responsibilities Summary:
The Scheduling Coordinator is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient, Facility Coordinator) and client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.
Supervises under direction of the Branch Manager:
Field Staff Supervision, including main communication, scheduling, touchpoints, performance evaluations, and disciplinary actions.
Key Leadership, Management, and Accountabilities (LMA):
Inquiry conversions; touch points (field staff, care recipient and family caregiver); scheduling.
Values-based Competencies:
The Staffing Coordinator must consistently demonstrate and foster the following core values behaviors during all interactions with shareholders, clients, employees, vendors, and other business partners. Core values are the key behaviors that determine our decision-making at BrightStar Care.
BrightStar® Values: | Required behaviors: |
Be open and positive |
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Serve with passion |
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Do the right thing |
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Do what you say |
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Make it great |
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Core Competencies:
The Staffing Coordinator must demonstrate and execute the following position-specific competencies to ensure effective, profitable, and patient-centered branch operations.
Position-specific competencies: | Required behaviors: |
GWC |
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LMA |
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Client/customer care: *DON = Director of Nursing |
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Core Competencies:
Scheduling and care coverage: |
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Billing and coding management: |
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Qualifications:
High School Diploma required
Caregiver, HHA, CNA, EMT, MA certified or equivalent desirable.
CPR Certification desirable.
Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint); internet.
Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations preferred.
Excellent organization, planning, and project management skills.
Negative TB skin test or chest x-ray.
Valid driver’s license; valid state required proof of auto insurance.
Transportation to meet the needs of position and scope of job responsibilities.
Travel Requirements:
Limited travel as needed for various client care service needs.
Up to 10% or as directed based on the needs of the business and attending job required training and conferences.
Work Environment:
Office Environment: high-paced office/branch environment; continuous phone use/ringing; talking; various noise levels; interactions with employees and clients; sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50 lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on back may occur; possible exposure to prescription drugs, bodily fluids, small appliances for cooking, cooling, and heating foods or securely storing medications.
Client’s Environment: Unknown environments; bodily fluids, household and human germs; extreme cold or hot temperatures in or outside; light to heavy traffic; inclement weather; human body weights that vary based on client health and lifting as prescribed or needed per plan of care; 50 lbs.
Full Time
$42k-51k (estimate)
12/08/2022
12/04/2023
The job skills required for Scheduling Coordinator include Scheduling, Customer Service, Transportation, Promotion, Project Management, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Scheduling Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Scheduling Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Scheduling Coordinator positions, which can be used as a reference in future career path planning. As a Scheduling Coordinator, it can be promoted into senior positions as a Capacity Planner that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Scheduling Coordinator. You can explore the career advancement for a Scheduling Coordinator below and select your interested title to get hiring information.