BrightStar Care, a home care and medical staffing leader, is searching for an experienced Branch Manager. The Branch Manager leads, manages, and holds all branch staff accountable to deliver consistent, safe, compassionate, and high-quality care to every client. Must demonstrate the skills, abilities, and competencies to recruit, hire, teach and develop a high-performance branch supervisory and field team; effectively execute performance management, scheduling, payroll, billing, medical coding programs, medical staffing, policies and procedures. Partner closely with the branch Director of Nursing, Business Development Manager, and other key staff to maximize patient-centered care, branch revenues, and profitability. The Branch Manager is responsible for overall branch operations and is accountable for all personnel, both office and field staff.

Directly Supervises:

• Business Development Manager
• Director of Nursing and Assistant Director of Nursing
• Customer Care Managers and Associates
• Recruiting and Retention Specialist, HR Generalist, and Recruiter

Key Leadership, Management, and Accountabilities (LMA):

Inquiry conversions; building a strong bench of talent; effective and efficient scheduling; accurate and timely billing, coding, and payroll; maintenance of all required federal, state, and brand required licensures and accreditations.

The Branch Manager must demonstrate and execute the following position-specific competencies to ensure effective, profitable, and patient-centered branch operations:

GWC

• “G” – Must demonstrate and have a “get-it” mentality; clearly understands his/her key accountabilities; confident as a subject matter expert in his/her job.
• “W” – Demonstrates a “want-it” attitude; accepts challenges; asks, “what can I do to help?” demonstrates a high-level of drive and energy for his/her job and success of others.
• “C” – Demonstrates the capacity to perform desired job expectations; ability to grow and “stretch” in position as the needs of the business changes and evolves.

LMA

• “L” – Effectively leads through example his/her area of responsibility.
• “M” – Manages processes, procedures, and standards to achieve desired results.
• “A” – Holds himself/herself and others accountable for getting the job done and maximizing value to company, clients, one another.

Client / Customer Care

• Effectively manages the customer care managers (CCMs) and all customer/client care relations.
• Meets or exceeds “inquiry to client” conversion goals for branch.
• Implements and executes consistent conversion practices to drive revenues and client base.
• Ensure high-quality customer care is provided at every stage of the client touchpoints and experience from phone to in-home consultation to maximize customer retention.

Recruitment

• Implements and executes active, ongoing recruiting strategies to attract the best field staff and branch office staff.
• Conducts thorough and engaging employee orientations to properly on-board new hires.
• Executes all required training programs and provides on-going opportunities for employee development, cross-training, and career growth and advancement.
• Consistently documents performance, coaches on the job, provides timely and appropriate feedback, and disciplines as needed to improve employee performance, productivity, and client care.
• Fosters strong and positive employee relations to prevent frivolous unemployment claims and employer liability.

Payroll, Scheduling, Billing, and Coding Management

• Supports and uses all technology tools and resources to ensure proper business processes (ABS2, Applicant Tracking System, Learning Management System, BrightConnect (Intranet).
• Uses ADP for weekly payroll processing.
• Ensure timely and accurate billing, coding, and hourly time records and reporting.
• Effectively manages hiring and termination procedures.
• Schedules staff to meet client care needs and minimize non-billed overtime.
• Ensures on-call phone and assigned staff are properly trained and available as needed.
• Ensure care and coverage 24/7 to meet the needs of our clients and protect BrightStar brand standards.
• Participates in On-Call Rotation

Accreditation and compliance

• Enforces and maintains all Joint Commission accreditation standards of excellence.
• Complies with all federal, state, and local regulations and employment laws and practices.
• Effectively manages workers’ compensation programs; safety and injury prevention; return to work procedures.
• Maintains current business, tax, and health licenses.
• Ensure education and compliance of all HIPAA regulations and requirements.
• Ensure file maintenance and security standards are consistently practiced and enforced to protect employee and client records.

Requirements:

EDUCATION

• Bachelor’s Degree in Business Management, Operations or Administration
• 5 years managing a team of professionals in a home care or franchise home health business with field staff, LPNs, CNAs, and RNs is highly desired

SKILLS/ABILITIES

• An operations leader who is a subject matter expert that includes management skills with problem solving, leading the team, solution creation and process management
• Knows and understands pay cycle management including commercial insurance / Medicaid / Medicare / Veteran’s / private pay/ medical staffing
• Prefer home health experience, nursing home, medical staffing, physician office/hospital administration or senior living center management – needs to know and understand the industry and the business
• Strong attention to detail, the ability to multi-task, technology savvy and prioritization a must

Travel Requirements:

• Limited travel as needed for various sales, marketing, and client care service needs
• Up to 20% or as directed based on the needs of the business and attending job required training and conferences

BrightStar Benefits:

• Competitive base salary and bonus program
• Comprehensive health insurance plans (medical, dental, vision)
• Company paid basic life and accidental death and dismemberment up to $250,000
• Voluntary benefits including short-term and long-term disability, supplemental life insurance, accident insurance, long-term care insurance, flex spending, dependent care, and pet insurance
• 401(k) retirement plan with a company match
• Paid time off
• Career growth opportunities and ongoing training