CUSTOMER CARE MANAGER

As Customer Care Manager (CCM) for BrightStar Care of Columbia, you will be a critical part of our team. You will work directly with the Director of Operations, Director of Nursing and Recruiting/HR Coordinator. Your core responsibilities will be to work within our proprietary scheduling systems to staff our in-home care clients effectively and efficiently. The CCM will be responsible for all employee scheduling and filling specific job needs and overall staff administration. You will be the first point of contact for existing employees and clients.

Responsibilities

· Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.

· Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.

· Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies

· Assists in the development of organization goals and agency performance improvement activities

· Administers agency policies and procedures

· Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care

· Supervises, educates and coaches other field personnel, as directed by the Director of Nursing

· Assures proper maintenance of clinical records in compliance with local, state and federal laws

· Assures compliance with all local, state and federal laws

Requirements

· High School Diploma required

· Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)

· Flexibility and good time management skills A MUST

· Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.

· Excellent organization, planning, and project management skills.

· Valid driver’s license; valid state required proof of auto insurance.

· Transportation to meet the needs of position and scope of job responsibilities.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Columbia, SC 29204: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Staff Scheduling: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person