About the Role

The Content Development Specialist is responsible for the development, and maintenance of training materials. The Content Development Specialist also collaborate with the trainer and Customer Experience Senior Manager on process workflows. We are looking for a highly motivated candidate who can maintain all existing and approved content in Customer Experience Operations as published and housed on our internal Intranet site and other web-based platforms. The Content Development Specialist is a self-starter who can work independently, adapt to changing priorities and is willing to go above and beyond to deliver exemplary materials. This candidate is innovative, having experience developing comprehensive modules using various training methods, deliver in both remote and in-person environments. The Content Development Specialist supports the Customer Experience team by producing detailed materials, as required by the Training Program and as requested for each department’s unique training needs.

This position is primarily remote, with the exception of quarterly site visits to our Westbury, NY location. The Customer Experience Senior Manager may request the Content Development Specialist be present in the Westbury office, as needed.

Primary Responsibilities

• Develop training modules, end-user documentation, and training guides as it applies to Operations and other products in a healthcare setting.
• Maintenance of training modules for new and existing clients, enhancements, products and web-based systems.
• Update, maintain and inventory documentation of policies, procedures and workflows.
• Develop collaborative relationships with business line management, subject matter experts and other learning staff to understand departmental processes and business tools in use.
• Comply with all guidelines established by regulatory agencies, where applicable and defined department policies including other duties assigned by the manager and/or supervisor.

Essential Qualifications

• Bachelor’s degree required.
• Minimum three years content development experience.
• Documentation design in a healthcare, TPA or health insurance setting preferred.
• Excellent writing and analytical skills. Must be detail-oriented and produce high-quality work.
• Professional written skills.
• Experience with creating training content, end-user documentation, training guides and other materials necessary for training and knowledge retention.
• Flexibility in an environment with competing priorities and a fast-paced culture.
• Superior time management skills with the ability to handle multiple tasks and projects at one time and can meet targeted completion dates.
• Ability to work independently.
• Must be able to manage tasks effectively.

About

At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities.

Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions.

Come be a part of the Brightest Ideas in Healthcare™.

Company Mission

Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners.

Company Vision

Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.

DEI Purpose Statement

At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.

*We are an Equal Opportunity Employer