8 brighton beach medical group Jobs
Miami Beach Medical Group is Hiring a Patient Services Representative Near Hialeah, FL
Job Description
The Patient Services Representative performs clerical duties using specific knowledge of medical terminology and clinical procedures. This role provides customer service to all patients and visitors entering the medical center.
Duties and Responsibilities
- Influence patient satisfaction by ensuring patients is greeted upon arrival and properly registered in the system.
- Communicate with transportation dispatchers to confirm arrival time to ensure patients are greeted.
- Move the flow of patients, clients, and visitors upon arrival.
- Provide service in a polite, courteous, and professional manner.
- Periodically update patients of transportation wait time.
- Ensure the lobby area is stocked with coffee, cups, and other applicable items.
- Ethically and professionally handle confidential information.
- Work primarily on the floor, in member areas, and throughout the center.
- Contact security, environmental services, or management when necessary.
- Monitor the overall appearance of the waiting areas.
- Inquire patients of concerns to ensure their needs are met.
- Answer incoming and outgoing calls professionally, courteously, and promptly.
- Provide patients with accurate practice information. (e.g., office hours, address, etc.).
- Daily communication with managers regarding changes in schedule (e.g., physician cancellation, call outs, and new hires).
- Keep track of physician and specialist schedules.
- Communicate any technical issues including non-functioning telephones, system failures, and software issues to the manager.
- Conduct all activities professionally, politely, and courteously; in alignment with company and department policies and procedures.
- Conduct in-person orientation with newly assigned members.
- Promptly respond to members’ concerns regarding center activities and services.
- Assure member is satisfied with service upon departure and troubleshoot issues they may have.
- Maintain continuous communication with administration and patient service representatives.
- Promptly refer difficult issues to leads and managers.
- Participate in the Patient Satisfaction Survey Program.
- Perform other duties as assigned.
Qualifications / Education / Licenses
- High school diploma or equivalent.
- Bilingual in English and Spanish preferred; must be able to read, write and speak English.
- 1-2 years of experience in customer service environment preferred.
- Basic computer knowledge including MS Office, internet, document with electronic health records.
- Records and authorization system with minimal errors, sending e-faxes and email.
Job Summary
Full Time
$34k-40k (estimate)
04/27/2024
05/10/2024
mbmedicalgroup.com
CROSSINGS, FL
100 - 200
1997
MARLENE GONZALEZ
<$5M
Ambulatory Healthcare Services
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The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
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Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
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Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
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Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
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This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
01/25/2022: Johnstown, PA
Some patient services representative roles require additional training.
12/23/2021: Lebanon, PA
Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
12/21/2021: Lawrence, MA
Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
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Must exercise empathy and respect to provide excellent customer service for patients.
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Step 3: View the best colleges and universities for Patient Services Representative.
