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Brightly Software
Cary, NC | Full Time
$48k-61k (estimate)
6 Months Ago
Dude Solutions, Inc.
Cary, NC | Part Time
$48k-62k (estimate)
6 Days Ago
Dude Solutions, Inc.
Cary, NC | Full Time
$47k-59k (estimate)
6 Months Ago
Client Support Specialist - remote
$48k-61k (estimate)
Full Time 6 Months Ago
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Brightly Software is Hiring a Remote Client Support Specialist - remote

Description:

Who we are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

What You Can Expect

The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. You will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.

We Will Count on You to:

  • Deliver legendary Client Support via phone, email and chat support to drive client retention.
  • Answer incoming client requests in a fast-paced environment.
  • Identify and resolve non-routine technical problems for specific product suite by establishing trouble shooting procedures to meet daily support requirements.

What’s in it for You:

  • A culture of collaboration and valued partnership throughout business.
  • Competitive pay and benefits package: medical, dental, vision, life insurance, generous 401k match and contribution.
  • Flexible PTO, paid holidays, and global recharge days
Requirements:

What You Need to Have:

  • Bachelor’s degree or 2 years of customer service experience.
  • Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
  • Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
  • High energy and enthusiasm.
  • Strong work ethic and personal integrity.
  • A “client first” mentality and willingness to go above and beyond to exceed customer expectations.
  • Works well in a team environment and interacts well with all levels of the organization.
  • Proven ability to develop and maintain strong client relationships.
  • Initiative for self-development and exhibits patience in learning new processes.
  • Excellent written, oral and listening communication skills.
  • Ability to think analytically to identify issues as well as solutions to problems.
  • Ability to complete all assigned duties with limited supervision and understands when to properly escalate cross-departmentally or to management.
  • Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.

The Brightly culture
We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job Summary

JOB TYPE

Full Time

SALARY

$48k-61k (estimate)

POST DATE

09/20/2022

EXPIRATION DATE

04/16/2023

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Brightly Software Inc.
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The job skills required for Client Support Specialist - remote include Customer Service, Life Insurance, Listening, Futures, Initiative, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist - remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist - remote. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Support Specialist - remote positions, which can be used as a reference in future career path planning. As a Client Support Specialist - remote, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist - remote. You can explore the career advancement for a Client Support Specialist - remote below and select your interested title to get hiring information.

Dude Solutions, Inc.
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If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Support Specialist job description and responsibilities

Ensure positive client experience through high quality service and communication thereby attaining client retention.

01/29/2022: Spokane, WA

Handle client engagement document control and execute filing system policies.

03/29/2022: Temple, TX

They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.

02/09/2022: Rock Hill, SC

Support requests pertain to usage questions or clarification of documentation.

02/22/2022: Pascagoula, MS

Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.

03/10/2022: Reno, NV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Support Specialist jobs

Client support specialists must be able to handle a variety of situations with professionalism and tact.

03/02/2022: Cedar Rapids, IA

Communicate clearly with customers.

04/03/2022: Yakima, WA

Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.

02/21/2022: Wichita Falls, TX

Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.

04/07/2022: Detroit, MI

Dealing with customers and clients requires a lot of patience, kindness, and understanding.

03/15/2022: Spartanburg, SC

Step 3: View the best colleges and universities for Client Support Specialist.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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