Who is BrightLink?

BrightLink is a consultative, industry thought-leader offering services and technology for the professional credentialing industry. At our core, we are passionate about helping people better their lives through demonstration of skills. We build technology that manages professional credentialing programs and delivers cognitive assessments.

Who are we looking for?

BrightLink is looking for a Solution Lead to be the vital link between our customers, their business objectives and our solutions team that creates client facing experiences using our low-code platform.

In addition, we look for candidates who embrace our company core values. These core values reflect who we are, and provide both company-wide and individual guidance:

• Be remarkable
• Practice humble service
• Nurture enduring partnerships
• Always drive to deliver
• Seek pragmatic perfection
• Create positive personal growth
• Engage in camaraderie

Primary Job Responsibilities:

• Understand and map client requests to existing capabilities of Clarus
• Prioritize configuration paths based on risk to project
• Participate in technical configuration of the platform to meet client needs
• Leverage technical data management skillset to make best practice design decisions
• Drive client acceptance to agree solution conclusively meets their business need
• Ensure configuration is verified, correct, and solves the problem articulated by the client
• Own solution documents based on client discovery and knowledge of the platform
• Listen, comprehend, and ensure documentation of any feature gaps are translated into business needs including Clarus features and integrations to external systems
• Complete training and handoff to success organization
• For new customers, describe, define, and gain client acceptance of all imminent post-launch activities. Hand-off to account management for future potential projects that aren’t immediately post-launch

Estimated breakdown of responsibilities:

• 40% - Lead client configuration, discovery, and demonstration
• 40% - coordination with internal teams for handoff and clarity of launch needs. Also includes running scrum ceremonies for grooming of configuration needs
• 20% - Miscellaneous tasks related to coordination of projects and new client launches 

Skills

• Ability to learn and fully understand a complex software system quickly and adapt it to client needs
• Discovery of client needs through questions, documentation, and listening skills
• Creative problem solving to understand and implement solutions
• Leadership of clients to help align their understanding and requests with the product
• Strong communication and technical demonstration skills
• Self-aware and knowledgeable of when to ask for help or escalate issues

Experience: 

• Seasoned IT or Business professional with a minimum of 2-3 years of business analysis, configuration, or related experience;
• Preferred: 2 or more years experience in a software or technology-related context(s)
• Bachelor degree in a Business, Information Systems, Computer Science, or other STEM discipline or equivalent technical work experience required
• Experience with requirements elicitation, requirements documentation, and requirements management
• Experience with agile methodology and practices
• Product owner certification preferred
• Direct customer interface experience (working with client directly on project tasks; managing client expectations)

AdditionalBenefits:

• Paid Vacation, Sick Days & PTO
• Health and Vision Insurance 
• 401(k) with matching
• Reading Reward Program
• Quarterly Team / Company Activities
• Flexible Schedules
• Personal or Professional Growth Conference Stipends
• Friday Family Lunches for You, Your Spouse and Children
• Casual Dress Environment
• Paid Recess - Everyday!
• Awesome, Collaborative and Open Work Environment

Sure, we look like a technology company. Sharp people working really hard to do something that changes the world in a meaningful way.

However, if you look at our core values you'll notice BrightLink specifically focuses on positive personal growth. Whether it's our team members, clients, or client's clients this means our goal is to leave people better than we found them. You'll be surrounded by people with a drive to grow, discover, and build a better life. If this is something you're interested in, take a look at our currently open positions.