52 Customer Service Professional (CSP) Jobs in Annapolis, MD
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BrightKey is Hiring a Customer Service Professional (CSP) Near Annapolis, MD
Bring your enthusiasm and skill set to company that fosters growth!
We are looking for a Customer Service Representative to work in our Howard County Location (just south of Columbia, off of RT. 32).
In this role to be successful you will have:
Excellent communication skills: must be able to communicate effectively, both verbally and in writing, with customers from different backgrounds and with varying needs. This includes active listening, speaking clearly and concisely, and being able to convey empathy and understanding.
Patience and empathy: must be able to remain calm and patient, even in difficult or stressful situations, must also be able to empathize with customers and understand their concerns.
Problem-solving skills: must be able to analyze a situation and find a solution to the problem. This requires critical thinking, creativity, and the ability to think on your feet.
Adaptability and flexibility: must be able to adapt to changing circumstances and be flexible in their approach to problem-solving, must be able to handle multiple tasks and priorities at once and be willing to adjust their approach as needed.
Product and service knowledge: must have a thorough understanding of the products and services they are offering, as well as the policies.
Positive attitude and demeanor: must have a positive attitude and demeanor, even when dealing with difficult or unhappy customers, must be able to maintain a professional tone and remain friendly and courteous at all times.
We embrace diversity with open arms and believes in demonstrating this commitment proactively. An example of this is that we've started the Diversity & Inclusion Council, an employee-driven and employee-led council. The D&I Council navigates continually changing demographic and social trends to develop concepts, policies, and practices to improve organizational outcomes.
Job Type: Full-time
Pay: Up to $17.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to commute/relocate:
- Annapolis Junction, MD 20701: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Business Services
$36k-46k (estimate)
02/05/2023
09/14/2023
brightkey.net
YUCAIPA, CA
100 - 200
1988
JOSEPH JACOBSON
$10M - $50M
Business Services
Related Companies
About BrightKey
You can call on us for any of a wide range of solutions from call center services to mailing campaigns or turn to us as your full-service turnkey partner to handle any aspect of your business start-to-finish. Whether you use one of our three state-of-the-art facilities or bring us in for an on-site project, we work as a seamless extension of your team. We specialize in publication, subscription, meeting registration and membership programs.
The job skills required for Customer Service Professional (CSP) include Customer Service, Call Center, Planning, Futures, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Professional (CSP). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Professional (CSP). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Professional (CSP) positions, which can be used as a reference in future career path planning. As a Customer Service Professional (CSP), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Professional (CSP). You can explore the career advancement for a Customer Service Professional (CSP) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Professional, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Professional for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Professional job description and responsibilities
They help customers compare products and services and advise clients about which options meet their needs.
02/12/2022: Asheville, NC
They might also discuss how to use available services or demonstrate the right way to operate a product.
02/14/2022: Canton, OH
Customer service representatives may also offer additional sales and products, or sell products or services directly.
04/02/2022: Florence, AL
They may also handle product returns, cancel services, start services or process refunds.
04/05/2022: Battle Creek, MI
Deliver prepared sales talks, reading from scripts that describe products or services to persuade potential customers to purchase a product or service or to donate.
05/02/2022: Frankfort, KY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Professional jobs
Take note that collecting and analyzing customer feedback can also be a part of their customer service job tasks.
03/18/2022: Springfield, OH
When attending to customers problems, customer service professionals needs to know that using positive language takes the stress away from the situation.
03/22/2022: Elkhart, IN
They must have a clear escalation pathway and candidates must be proactive and offer a clear solutions.
04/29/2022: Winston Salem, NC
Learn when and how to present recommendations and provide solutions that connect to customer needs and wants and ask for direct feedback from customers and colleagues.
03/28/2022: Topeka, KS
Responding to questions with positive language can greatly affect how the customer hears the response.
04/27/2022: Reno, NV
Step 3: View the best colleges and universities for Customer Service Professional.
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