Summary/Objective

The Administrative Services Finance Coordinator manages internal needs of both the Finance and Administrative Services departments.

Essential Functions

• Assists in answering incoming calls for information for our workers compensation product. Provide excellent customer service and diligently work to resolve issues and errors
• Develops and maintains a working-level understanding of our worker’s compensation product
• Operates as the point of contact for assigned customers
• Clearly communicates the progress of monthly/quarterly projects to leadership
• Liaises between the members and internal teams for solutions
• Tracks daily activities and progress with members using our in-house software systems

Workers’ Compensation Functions

• Assists and provides backup with Administrative Services requests when needed
• Maintain and manage assigned groups, contacts and general member information
• Invoice and payment posting for assigned members using our inhouse software systems and QuickBooks
• Tracking and collecting of funds from members on a monthly basis including collections on past due accounts
• Various administrative projects for assigned groups
• Daily electronic payment scheduling and processing for selected groups
• Daily administrative functions such as scanning, faxing and filing

Competencies

• Customer/Client Focus.
• Organizational Skills.
• Problem Solving/Analysis.
• Technical Capacity.
• Learning Orientation.
• Teamwork Orientation.

Skill

• Intermediate Computer Skills, Strong Knowledge of Microsoft Office (Microsoft Word, Microsoft Excel).
• Analytical and problem-solving skills
• Decision making skills
• Strong interpersonal and communication skills
• Can-do attitude and ability to think outside the box
• High attention to detail
• Excellent time management skills
• Excellent telephone etiquette
• Self-motivated and able to thrive in a results-driven environment

Work Environment

• This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

• This position occasionally requires overtime.
• This is a full-time position. Hours of work are Monday through Friday, 8:00 a.m. to 4:00 p.m., for a total of 40 hours per week.

Travel

• This position does not require travel

Software

• Microsoft Office 365
• Adobe Acrobat Full
• Mitel
• In-house Software
• QuickBooks

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Comprehensive benefit package, which includes company sponsored Medical, Dental Short-Term Disability, Long Term Disability and Basic Life Insurance. In addition, we offer Vision, Vacation (Paid Time Off) Holiday pay, 401K, Supplemental Insurance and more.

EEO Statement

The Company is an Equal Opportunity Employer. In order to remain competitive, we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law. M/W/D/V (Minorities/Female/Disabled/Veteran)