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Brasfield & Gorrie, LLC
Atlanta, GA | Other
7 Months Ago
Georgia Aquarium, Inc.
Atlanta, GA | Full Time
$38k-50k (estimate)
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The RMR Group
Atlanta, GA | Other
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IT Support Technician II
Other | Building Construction 7 Months Ago
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Brasfield & Gorrie, LLC is Hiring an IT Support Technician II Near Atlanta, GA

Responsibilities

Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an IT Support Technician II. Successful candidates will have a passion for both customer service and technology and enjoy working in a face paced environment with a dynamic team.

Responsibilities and Essential Duties include the following (other duties may be assigned):

  • Serve as the first point of contact for employees seeking technical assistance over the phone, via email, or in person
  • Manage IT support ticket updates, escalations (tier 2 / 3), and resolution using help desk software
  • Support all parts of our computer asset management processes (Procurement, Deployment, Technical Support, and Retirement)
  • Create and maintain knowledge management articles on troubleshooting steps and processes
  • Prioritizes IT Support standards, processes, documentation, and reporting
  • Provide advanced AV support for offices
  • Assist Senior IT Support Technician with office renovation and expansion coordination
  • Assist Senior IT Support Technician with new IT Support employee orientation
  • Provide remote technical assistance to employees on our construction jobsites, and in remote offices
  • Work with HR and hiring managers to ensure new employees have all necessary IT equipment and software prior to onboarding
  • Participate in quarterly systems maintenance efforts
  • Work alongside other groups within the IT department to maintain network infrastructure and service in offices and on jobsites
  • Serve as liaison between users and the IT department to resolve issues
  • Assist Support leadership with process improvements, and support projects
  • Assist the Field Services team with network setup and support on our construction jobsites
  • Provide regular updates in Salesforce about upcoming and current work on our jobsites
  • Coordinate with internet service providers and project leadership to provide reliable internet connections for our construction jobsites
  • Serve as onsite point of contact for office AV support and AV contractor coordination

Education - Skills - Knowledge - Qualifications & Experience

  • Bachelor’s degree in MIS or equivalent preferred
  • 3-5 years’ experience in a hands-on desktop/network support role with proven skills within Microsoft/Windows environments is preferred
  • Relevant experience in a customer-focused position involving technical knowledge of a company’s hardware and software is preferred
  • Finds fulfillment in their work through serving others
  • Self-motivated and works with a sense of urgency
  • Ability to work well as a part of a team and independently
  • Strong written and verbal communication skills
  • Interested in and committed to continuous improvement
  • Committed to learning, solicits, and appreciates feedback, and desires personal improvement
  • Calm under pressure and possesses the ability to reduce tension when serving employees
  • Exhibits professionalism (communication, personal appearance, etiquette, work ethic, and excellence in execution of tasks)
  • Strong organizational skills with the ability to prioritize competing deadlines
  • Advanced knowledge of Windows and Microsoft Office is preferred
  • Experience with iPads and iPhones is preferred
  • Ability and willingness to travel (Up to 20%)

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Building Your Brasfield & Gorrie Career

Start your career in a big way

No matter your starting point, when you join the Brasfield & Gorrie family, you open the door to a rewarding career at one of the most respected and dynamic companies in the industry. Here you decide your path and what you will make of your career—and your life.

We value everyone

At Brasfield & Gorrie, we see our purpose as building exceptional people, trusting relationships, great projects, and strong communities. Valuing everyone is essential to our purpose, so for us, valuing diversity and inclusion is more than a lofty company commitment; it’s a way of building relationships that helps us live our purpose in our daily work.

You’ll benefit from working at Brasfield & Gorrie

By offering a strong foundation of employee benefits, we ensure that you and your family have the tools and means to prosper. We’re proud to provide a competitive benefits and compensation package. Our employees have access to medical, dental, vision, life insurance, 401(k), wellness programs, career development classes, and many more benefits. We’re proud to be ranked by both Top Workplaces and Best Places to Work in multiple cities!

About Brasfield & Gorrie

Founded in 1964, Brasfield & Gorrie is one of the nation’s largest privately held construction firms, providing general contracting, design-build, and construction management services for a wide variety of markets. We're skilled in construction best practices, including virtual design and construction, integrated project delivery, and Lean construction, but we're best known for our preconstruction and self-perform expertise and exceptional client service. Brasfield & Gorrie has 13 offices and more than 3,200 employees. Our 2020 revenues were $3.9 billion. Engineering News-Record ranks Brasfield & Gorrie 22nd among the nation’s “Top 400 Contractors” for 2021. Brasfield & Gorrie is ENR Southeast's 2021 Contractor of the Year.

Job Summary

JOB TYPE

Other

INDUSTRY

Building Construction

POST DATE

08/31/2022

EXPIRATION DATE

12/12/2022

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