If you are looking to be challenge your marketing knowledge and be on the cutting edge of marketing technology and enabling customer process transformations, then you are perfect for this position! The Implementation Consultant is the main point-of-contact between large multi-billion marketing organizations and Hive9. You will own all aspects of the interaction after the customer purchases our application, through implementation, adoption, and renewal. Throughout your job you will work with customer teams to change their marketing processes and work with internal teams to make those changes a reality.

You will have critical role in the success of the company. Hive9 strives itself as being a customer success driven organization. As a member of the Customer Success team your interaction with the customer will help drive product direction and company growth. Due to a recent merger, Hive9 is now integrating with BrandMaker, another pioneer of SaaS marketing solutions. The new organizations differentiated capabilities enable the combined companies to address the full spectrum of marketing operations use cases, supporting customers from mid-market to enterprise, anywhere in the world. Upon hire and for the upcoming 3-6 months you will report to the Head of Marketing Performance Services.

Every day will bring new and exciting challenges. You will:

• Serve as primary liaison between Hive9 and customer during implementation
• Lead all aspects of implementing Hive9 successfully, including but not limited to leading workshops, understanding/defining business requirements for success, understanding customer change management needs, mustering internal and customer resources, training, roll-out
• Advise on best practices on platform adoption, marketing processes, marketing technology integration and change management
• Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications
• Develop strategies and detailed plans to ensure end user adoption of the platform and business processes introduced by the implementation Hive9
• Assist in the analyzing of customer data including marketing campaign performance, plan composition, planning processes and provide recommendations
• Manage customer enhancement requests, including initial requirements gathering, hand-off to product team and conveying progress of development.
• Produce and manage some customer-facing documentation
• Develop risk mitigation plans as issues arise
• Manage renewal and customer growth

Requirements & Career Motivations:

• Ability to lead a virtual and/or physical room filled with enterprise level marketers
• Proven knowledge of Marketing Planning processes including Annual Planning, Strategic Realization and marketing execution
• Knowledge of Marketing Operations processes including MarTech Stack (e.g. CRM, Marketing Automation, Web Analytics, Social, Content Management, Data Warehouse, Reporting/Dashboard Platforms)
• Proficiency with marketing automation best practices, lead management and performance reporting
• 5 years working directly with marketing departments to understand business needs and applying technology solutions to those requirements
• Proficiency designing and implementing solutions based on customer needs
• Demonstrate resourcefulness, motivation, initiative when managing multiple, complex projects with competing requirements
• Exceptional customer services, communication, interpersonal and support skills
• Ability to multi-task, prioritize, work independently in a fast-paced environment
• Proven training experience including both remote and onsite sessions
• Willingness to travel 35% of the time

What you’ll get from us:

As a remote-first company, we are looking for the best candidate in the United States or Canada to help make an impact on 16,000 marketers from the world’s biggest brands. We provide a competitive salary, benefits and all the perks you would expect in a fast-growing SaaS company.

But we aren’t going to sugarcoat things. Some days will be hard, and not everything will work out as planned. However, you will always be encouraged to push the envelope, deliver the best experience for customers, learn from your colleagues, and make meaningful connections with customers. If that excites you then we invite you to have a conversation with us.

About Hive9

Hive9 is a leader in the Marketing Performance Management / Marketing Resource Management space. Our solutions are deployed at leading companies around the globe. We are focused on Marketing Planning, Calendaring, Marketing Financial Management, Marketing Performance and Attribution. We pride ourselves in possessing the marketing domain expertise necessary to build solutions that not only make the lives of marketers easier, but also enable them to do their jobs better, adding more value to their businesses. Choosing Hive9 is both a personal and a professional win for the buyer.

The culture at Hive9 is akin to most start-ups, but we like to think some things set us apart. The best ideas always win the argument, regardless of the tenure or experience of the person from which they came. Every employee is in a position to make a material impact on the business. You’ll work with the biggest names in business while we grow like crazy.

We respect your time and expect you to manage it as needed, including unlimited paid vacation for all employees, after 6 months of employment. You will find our competitive benefits and compensation packages, which includes equity for every employee, and opportunities for community service contribute to a vibrant culture where employees can enjoy a work-life balance that they custom designed.

About BrandMaker 

BrandMaker delivers a single, integrated SaaS platform to run, optimize, and automate marketing operations. BrandMaker enables CMOs and marketing teams to orchestrate marketing’s entire core resources and operational processes across strategy, campaigns, budgets, work, content, and brand.

The 2021 acquisitions of complementary, leading Marketing Operations providers Allocadia and Hive9 expand the company’s end-to-end solution to empower marketers to measure and improve marketing performance. The solution connects strategy to outcomes and accelerates growth. Independent research firms recognize BrandMaker as a leader in marketing ops. More than 350 leading enterprises, including Best Buy, Energizer, J.M. Smucker and Marriott, trust its solutions to provide seamless marketing operations orchestration.