• Write clear and concise copy for all aspects of the digital user experience, from landing pages to chat messages to product interfaces, across the product development lifecycle.

• Create a consistent voice of trust, empathy, transparency, and leadership across multiple products while adhering to design principles and adapting to research findings.

• Build and maintain a UX writing foundation by creating style guides, writing processes, collaborative guidelines, and lifestyle management procedures.

• Write and maintain UX writing guidelines for design system components.

• Act as a subject matter expert and promote the benefits of quality UX writing internally at the company.

• Work closely and collaboratively with designers, researchers, prototypers, product managers, engineers and marketing to balance design and business objectives with a strong focus on the user.

• Develop concepts for new products and products in redesign/transformation. Provide data-informed insights to improve existing experiences.

 Basic Qualifications

• 5 years of professional writing experience in UX writing, technical writing, or copywriting

• BA/BS degree or 4 additional years of relevant experience

• Online portfolio of consumer centric writing samples and content design. At least two launched products

• Excellent written and verbal communication skills

• Creative problem-solving mindset

• Experience collaborating with designers, engineers, and product managers

Specializations to make you stand out

• Experience creating and maintaining style guides to follow a product voice and Brand guidelines

• Experience writing for a design system

• Experience writing for digital products across a multi-product strategy

• Experience simplifying financial services concepts for non-finance savvy customers