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3 IT Field Service Technician Jobs in Long Beach, CA

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Bragg Companies
Long Beach, CA | Full Time
$63k-79k (estimate)
11 Months Ago
Canon Solutions America Inc.
Long Beach, CA | Other
$17-30 (estimate)
5 Months Ago
EAM Mosca Corporation
Long Beach, CA | Full Time
$69k-87k (estimate)
7 Months Ago
IT Field Service Technician
Bragg Companies Long Beach, CA
$63k-79k (estimate)
Full Time | Business Services 11 Months Ago
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Bragg Companies is Hiring an IT Field Service Technician Near Long Beach, CA

The IT Field Service Technician is IT s primary customer support interface with end-users. The Field Tech provides PC, network, server and telephone support to end-users at home office, regional office and job site locations. This position will work closely with Bragg Company s Service Desk provider and IT management to support a wide-variety of hardware and software platforms, including: desktops, laptops, mobile devices (iPhone, Android, iPad) servers, printers, peripherals, Windows 10, Active Directory, Bluebeam, MS Office 365, MS Teams, Sharepoint Online and One Drive. Deployed technologies include thin client computing with heavy use of Remote Desktop Services. The Field Service Technician may also be called on to support task/projects outside of their respective local area, for instance temporary support at a branch office or a new job site office setup. The ideal candidate will possess excellent communication, problem-solving and customer service skills.

Job Responsibilities:

  • Respond to end-user help tickets, calls and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.
  • Demonstrate excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment.
  • Install network equipment, desktops and phone systems at remote job sites and permanent offices.
  • Respond quickly to quarantine and remediate PC and network virus/malware infections.
  • Collaborate with remote IT team members to build and maintain positive, productive team relationships
  • Perform root cause analysis when the Service Desk escalates problems/tickets – ensure that process or configuration changes are communicated to the responsible parties
  • Support after hours server updates and maintenance.
  • Inventory new equipment and software and perform periodic audits of deployed assets.
  • Prepare and publish self-help documentation for common how to problems.

Qualifications

  • At least 3 years of relevant work experience required
  • Strong written and verbal communication skills are a must
  • Tech Savvy – Ability and passion for learning new technology and tools
  • Passion for Customer Support – A drive to help end users get what they need to do their jobs the best they can. A sense of satisfaction from helping end users get what they need in a timely manner
  • Prioritization Skills – The ability to analyze support requests, and prioritize them based on impact
  • Discipline – The discipline to actively manage help desk tickets and internal IT tasks, without getting distracted by email, chat or other ad hoc communication
  • A Teacher – Able to teach end users about IT technologies or solutions to their issues in an easy to understand way
  • Self-Starter – The ability to actively look for effective tasks to complete in times of low tickets
  • Proven mastery of Windows operating systems, including Windows 10 and 11
  • Strong working knowledge of Active Directory – ability to create/modify/disable accounts. Ability to write login scripts is a significant plus.
  • Proven ability to assist network operations to mount, patch and perform guided operations for network switches, firewall and Wireless devices for new office locations.
  • Ability to troubleshoot network connection issues – both wired and wireless.
  • Ability to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support.
  • Excellent documentation and organizational skills.
  • Strong troubleshooting and problem-solving skills.
  • Desire to learn new technologies.

Relevant Technologies:

  • MS Office 365, including Excel, Word and PowerPoint
  • Microsoft Teams, Outlook/Exchange On-line and Sharepoint On-line
  • Microsoft Windows Remote Desktop Services
  • Microsoft InTune
  • Microsoft Defender
  • Terminal Services – Thin Client
  • Microsoft Active Directory and Windows domain networks
  • Meraki network devices, including Switches, Firewalls and WAPs
  • Wi-Fi / VPN / Mobile Access
  • Datto Autotask for ticket management and TeamViewer for remote support
  • Open DNS Web Filtering
  • Proofpoint SPAM filtering
  • Thorough understanding of TCPIP and relevance of connectivity.

Education

  • Microsoft Certified Professional and A certification preferred.
  • Certified Network Associate credential is a plus.
  • High School Diploma or equivalent required. Associate s degree and/ or work towards a bachelor s degree in information technology or related field is highly desired. Bachelor s degree is preferred.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$63k-79k (estimate)

POST DATE

04/22/2023

EXPIRATION DATE

11/20/2023

WEBSITE

braggcrane.com

HEADQUARTERS

LONG BEACH, CA

SIZE

1,000 - 3,000

FOUNDED

1946

TYPE

Private

CEO

M SCOTT BRAGG

REVENUE

$10M - $50M

INDUSTRY

Business Services

Show more

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The job skills required for IT Field Service Technician include Troubleshooting, Customer Service, Operating System, Problem Solving, Field Service, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Field Service Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Field Service Technician positions, which can be used as a reference in future career path planning. As an IT Field Service Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Field Service Technician. You can explore the career advancement for an IT Field Service Technician below and select your interested title to get hiring information.

Canon Solutions America Inc.
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If you are interested in becoming an IT Field Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Field Service Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Field Service Technician job description and responsibilities

Field Service Technicians ensure that customers have everything they need to get their job done.

03/13/2022: Sacramento, CA

Field Service Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit.

02/10/2022: Charlotte, NC

The Field Service Technician delivers the service and customer assistance during field visits as per the client’s requirements.

04/07/2022: Little Rock, AR

The technician maintains the documentation related to downtime, repairs, and alterations.

04/16/2022: Longview, TX

The technicians plan and prepare documents for the system and ensure proper classification of all tools, and perform maintenance work on networks, tests, and do troubleshooting on all outages.

01/26/2022: Cheyenne, WY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Field Service Technician jobs

Candidates must know that field visits are what make the field service technician job and workflow so challenging that needs a wide range of skills.

02/18/2022: Columbus, MS

Aspiring candidates must know that this field offer a lot of career development opportunities.

03/22/2022: Houston, TX

Applicants must know how to measure productivity.

01/19/2022: Fort Worth, TX

Take note that this job conducts basic troubleshooting, field and shop repairs and responds to customer needs.

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Step 3: View the best colleges and universities for IT Field Service Technician.

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