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We care as much about our employees as we do our patients. Our culture fosters a work environment where employees can thrive, be passionate and have fun along the way. Each member of the Bracco Medical Technologies team has the power to make a difference......every day!
Position Summary:
The Customer Support Specialist is a key contact in the Customer Support/Technical Services department for domestic and international customer requests for after sales support and technical assistance, service and repair pertaining to the use and failure resolution of ACIST and Bracco injectors (and associated products) installed within our customer base.This position routinely interacts with Customers (Cardiac Cath Lab, CT, MR Lab staff and Biomedical Engineers), Sales, Field and In House Repair and Training Technicians, Quality Complaints, Accounts Receivable, and Service Center Administrators. This job works very closely with all Technical Services personnel during customer interactions for problem solving and technical support. This role exists within an urgent, time sensitive environment with a primary focus on customer care and satisfaction. This position is subject to ISO / FDA / GMP regulations
Level I is intended to be capable of performing functions outlined in this job description at an entry level, increasing responsibilities through ongoing training and experience. Case management and troubleshooting with customers may be escalated to more experienced Customer Support Specialists, either at the time of the initial call, or at any point in the case management process. Level II may receive more in depth technical training on products, or on more product lines than Level I.
Primary Duties & Responsibilities:
Minimum
Preferred:
Other:
Full Time
$45k-59k (estimate)
01/28/2023
02/23/2024
The job skills required for Customer Support Specialist I include Problem Solving, Billing, Scheduling, Customer Support, Customer Interaction, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist I positions, which can be used as a reference in future career path planning. As a Customer Support Specialist I, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist I. You can explore the career advancement for a Customer Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.