Description

Full-time

Option for hybrid work

Functional Area Summary:

The focus and key result for the Business Development team is revenue growth and account retention. This team owns BPA Health leadership strategy for our involvement in the markets and industries we serve. Brand building through marketing and stakeholder relations is key. This team is responsible for development and execution of formal plans for new customer acquisition as well as customer retention. Working with our internal clinical and operations experts and our external partners, the Business Development team is responsible as lead for developing new products and crafting all business proposals. The team owns centralized account management of all customer contracts. 

General Position Summary:

The Customer Success Specialist is responsible for supporting the business development team, assisting in building and maintaining account relationships, supporting day-to-day operations, and assisting our customers, including brokers, in accessing the support and services they need.

The Customer Success Specialist is tech savvy, highly organized, detail-oriented, positive, helpful and embodies BPA Health’s core values of “Do the Right Thing, Growth Mindset, Actively Engage, and Do What You Say.”

Key Outcomes

· Administrative support

· Data management & reporting

· Effective internal and external communication to maintain existing customer success & maximize growth

Essential Functions:

· General administrative support to the Business Development team

· Standard bid & contract development

· Processes contract renewals and new contracts

· Creates and disseminates regular and ad hoc reports internally & externally

· Manages and maintains customer and account databases

· Responsible for marketing materials inventory and ordering

· Maintains database(s) with information including prospective and current customer profiles, communication tracking, account/contract status

· Assists in sales channel operations

· Collects feedback and distributes internally to inform and improve services 

· Maintains and distributes information promoting BPA Health services and programs

· Demonstrates and encourages productive teamwork and harmony

Secondary Functions:

· May cross train to assist other departments

· Participates in company activities to assist with wellness and morale

· Performs other duties as assigned

Requirements

Required Skills & Competencies: 

· Demonstrates strong customer relationship expertise

· Demonstrates detail orientation, working with a high level of organization and accuracy 

· Uses data to analyze trends, make recommendations on product mix and services

· Takes initiative responding to opportunity with energy and focus

· Possesses excellent interpersonal, verbal and written communication skills

· Analytical and process-oriented mindset

· Manages work effectively and maintains positive attitude

· Active team player, self-starter, and multi-tasker who can quickly adjust priorities

· Skilled at creating, using and managing databases for report generation, process improvement and analysis

Education and/or Experience:

· 2 – 5 years of experience in communications, marketing, sales, customer success

· Bachelor’s degree or equivalent relevant experience preferred

· Experience with CRM – Zoho preferred

· Experience with Excel, basic desktop publishing preferred

· Multi-cultural or cross-cultural experiences appreciated

Employee Benefits:

BPA Health offers an outstanding workplace culture in a business casual atmosphere and a comprehensive health and wellness benefit package, effective the first day of the month following the date of hire. Employee benefits include:

• Generous time off benefits
• 8 paid vacation days
• 401(k) matching
• Profit-sharing
• HSA medical insurance plans
• Dental
• Vision
• Life insurance
• Short-term and long-term disability insurance
• Tuition reimbursement
• Infants at work program
• Office gym and meditation room

About BPA Health:

For over 40 years, BPA Health has pioneered behavioral health in Idaho and the Northwest. We are committed to providing real and human solutions that make lives better, organizations more effective and communities stronger.

BPA Health was founded on the principles of compassion, trust and stewardship of the health and wellbeing of the individuals and organizations we serve. Today, our footprint as well as our range of services and solutions has grown, but our promise remains true. We view the world with empathy and expertise inspired by creative business thinking. As a result, we develop and deliver products and services to support specific, often overlooked aspects and outcomes of behavioral health. Whether working for a broader, more inclusive definition of healthcare or more efficient and effective business solutions, a strong spirit of service defines our company and our work.
Our core values:

• Do the Right Thing
• Growth Mindset
• Actively Engage
• Do What You Say

www.bpahealth.com