What are the responsibilities and job description for the DIRECTOR of IT position at Boyd Gaming?
What would I be doing?:
Ameristar Kansas City
What would it be like to be a Boyd Gaming Team Member?:
Located just east of downtown Kansas City, Ameristar Casino Hotel Kansas City is a Midwestern entertainment hub that offers something for everyone. Ameristar has one of the largest casino floors in Missouri, amazing dining venues, a newly renovated luxury hotel, and more. Ameristar also offers convenient parking in a five-level, 2,660 space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment center. Ameristar is seeking a Director of IT. The successful candidate will have responsibility and oversight of the IT systems and day-to-day activities at the assigned Boyd Gaming Property twenty-four hours a day, seven days a week.
This role will provide oversight for IT based customer facing support services and ensure recovery capabilities are in place and tested for critical solutions at the property. This
role will provide world class customer service and collaboration with corporate, business
leaders, and third party vendors to define property and tactical service level goals, related to value-add and availability, capacity, security, and performance of enterprise systems. Additionally, they will manage the IT team on property.
Responsibilities:
This role will provide oversight for IT based customer facing support services and ensure recovery capabilities are in place and tested for critical solutions at the property. This
role will provide world class customer service and collaboration with corporate, business
leaders, and third party vendors to define property and tactical service level goals, related to value-add and availability, capacity, security, and performance of enterprise systems. Additionally, they will manage the IT team on property.
RESPONSIBILITIES
Plans, directs, coordinates and reviews the work of assigned team members; assigns work activities, projects and programs; reviews and evaluates work products, methods and procedures; ensures guest service; meets with team members to identify and resolve problems.- Selects, trains, motivates and evaluates assigned team members; provides team member training; works with team members to correct deficiencies; implements and or approves discipline as appropriate.
- Ensures processes and procedures are in place and executed to meet Sox and Regulatory compliance controls.
- Creates and maintains project portfolio for property; manages multiple initiatives simultaneously
- Creates and maintains departmental budget in accordance with department objectives.
- Performs related duties and responsibilities as required.
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Collaborate with the Regional Property IT Services Director, Corporate IT Services
and Business Development Departments and our outsourced partners, if any, with
any IT initiatives (Security and Audit) at the property level. -
Leading all IT Property Operations, which includes (but is not limited to): Network
Operations, Technical Support, Information Technology, Database Administration
and Product Maintenance.
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Accountable for all property IT operations, systems and environments; including
responsibility for the overall effectiveness and efficiency of technology systems and
networks while ensuring high levels of customer satisfaction and reliability.
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Lead the local development of implementation od strategic plans for operational
activities, improvements and best practices. Ensure the strategic initiatives
launched by the group are aligned with overall IT Strategy, implemented and the
goals are reached.
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Develop and maintain as appropriate IT Property Operations structure that supports
the needs of the property, including identification of opportunities for appropriate
and cost-effective investment of financial resources, including staffing, sourcing,
purchasing, and in-house development.
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Lead migration to new technologies, evaluate processing performance and overall
resource utilization for effective capacity planning for the property.
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Foster a strong customer service mind-set throughout the IT team of user
satisfaction, while championing thought leadership and innovation as business
partners.
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Ensure IT system operation adheres to applicable laws and regulations and
maintain the company’s information security policies and practices.
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Ensure property specific IT disaster recovery and IT business continuity plan is in
place and current.
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Ensure continuous delivery of IT services through oversight of service level
agreements with end uses and monitoring.
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Ensure operations and support of IT systems 24 hours a day 7 days a week.
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Partnering with key business clients, functional groups and development teams to
deliver against product and service goals and business requirements.
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When required, be a hands-on technical leader by directing all IT property
operations to meet customer requirements as well as the support and maintenance
of existing applications and development of new technical solutions.
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Oversee the managerial functions of the department, including budgeting
activities/adherence, internal/external audits, people management, etc… at the
property.
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Effectively manage, motivate and retain a team of direct reports to deliver upon
departmental and company goals.
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Maintain effective working relations with various internal and external partners
including GM’s, Casino, Slots, Sales, Marketing, Product/Project Management and
vendors.
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Act as a key onsite leader, fostering a motivational, innovative and team-based
work culture
REQUIREMENTS
- BS in computer science or related field or equivalent work experience.
- Minimum of 10 years’ experience managing an IT customer service organization.
- Project management experience preferred.
- Ability to obtain and maintain a gaming license within assigned state of employment.
- Must successfully pass background check.
- Must successfully pass an alcohol and drug screening.
- Must be twenty-one (21) years of age.
- Must be able to lift 25 lbs.
- Ability to travel ~ 20%.
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Experience with IT Gaming systems/Hospitality experience is highly desirable
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Experience in development, deployment and support of enterprise business
applications via offshore and/or cloud infrastructure. Extensive experience working
with software/hardware vendors to negotiate costs, service level agreements and
leverage business relationships to leverage industry best practices and partnership
collaborations.
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Extensive leadership experience executing business transformation and large-scale
programs.
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Strong Technical Operations leadership experience directly managing 24X7
operations at a Director level.
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Demonstrated experience establishing, implementing IT process frameworks,
management and analytics.
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Experience with systems design and development from business requirements
analysis through to day-to-day management.
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Mergers and Acquisitions due diligence and integration experience.
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Able to work confidently and comfortably in a team of high achievers; he/she will be
accustomed to a fast-paced, “show-me” organizations characterized by open and
frank dialogue.
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Exceptional interpersonal and relationship building skills, including the ability to
successfully interact with and engage employees at all levels of the organizations.
Can effectively build and establish credibility through and honest and direct
communication style; mature straight shooter who adds value among the business
leadership and is highly respected throughout the entire organization.
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Consistently recognized as a team player and valued business partner who
understands the company’s business and operations. Willing to “roll up his/her
sleeves” and do whatever it takes to accomplish team objectives.
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Strong communication skills, including the ability to effectively synthesize and
communicate about complex situations and concepts to senior executives as well
as other management level team members and provide understandable and
actionable legal advice. Demonstrated success in gaining support and buy-in for
his/her agenda.
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Proven organizational and project management skills. Ability to manage multiple
priorities independently and meet deadlines under pressure.
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Excellent problem solver who can recognize problems from few or subtle clues and
is comfortable with complexity and ambiguity.
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Strong conceptional thinker who has the ability to analyze and grasp an entire
situation quickly from many perspectives and create well-reasoned, practical
solutions to complex problems.
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Able to operate equally well at both strategic and tactical level.
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Excellent judgment and proven ability to make decisions and exercise independent
judgement.
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Coash and mentor who has proven track record of hiring, developing and deploying
top talent at all levels with an equal ability to consistently top-grade the
organization.
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Relentless sense of urgency, with a “can-do” attitude to drive results, but the
judgement to know when to strike a balance for the good of the team.
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Must possess and demonstrate the following skills at a very high level.
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Decision Making
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Strategic Management
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Concern for Quality
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Exceeds Customer Expectations
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Achieving Results
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Analytical Thinking
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Building Organizational Commitment
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Team/Leadership
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Decision Making
- Ability to use Computer, telephone and other related equipment
At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an 18-screen movie theater that includes a private screening room, an arcade and an award-winning hotel. Ameristar is one of the biggest - and most impressive - casinos in the country.
Ameristar Kansas City
3200 North Ameristar Drive
Kansas City, MO 64161
What would it be like to be a Boyd Gaming Team Member?:
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
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