WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000 businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHY BOX NEEDS YOU?

This role works with new and existing Federal agencies to ensure that they are supremely successful with and delighted by Box. You will be responsible for effectively onboarding our Federal customer accounts onto our services, drive usage in the early stages and ongoing, and build high customer satisfaction. You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and then communicating those solutions to the users. 

WHAT YOU'LL DO

• Manage all post-sales activity for Box’s top Federal customers through strong relationship-building, product knowledge, planning and execution

• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

• Use existing awareness of needs, opportunities and challenges that are specific to the Federal space to advance adoption of technology platforms and encourage relevant use cases

• Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management

• Increase customer adoption by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes

• Track accounts to identify churn risk and work actively to eliminate that risk

• Partner with Sales and Box Consulting to develop a plan for making Box a part of each customer’s core architecture

• Work closely with Product, Engineering and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugs

• Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers

WHO YOU ARE

• Bachelors degree required 

• 4 years prior account management, customer success or solutions engineering experience in SaaS environment 

• Experience working for or with Federal Agencies - Bonus point if you haver experience working with the Department of Defense

• Strong communication skills and technical aptitude

• Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus

• Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation 

• Enjoys working closely with customers to ensure complete satisfaction 

• A self-starter who takes the initiative to get things done