The Assistant General Manager works under the direction of the General Manager for all center operations and is in charge of the center in the GM’s absence. This includes the entire property, but also, staffing, promotions, equipment and center administration functions. The assistant general manager will maintain a positive attitude that promotes team work within the cooperative and a favorable image. This is not a Monday-Friday 9a-5p poisition--we work nights, weekends and holidays at HeadPinz Entertainment Centers.
Responsibilities

• Build strong customer relations by proactively visiting with guests, soliciting feedback, and resolving all customer issues and complaints
• Assist with recruiting, hiring, training and scheduling of all center level staff
• Cultivate a total team environment by motivating, training, coaching and leading the staff to maximum productivity
• Promote positive employee relations through an open door policy while upholding the Operations Procedures established
• Maintain facility through attention to detail and adherence to all checklists provided
• Improve operational execution through properly training all employees and follow up to ensure compliance with all modules and standards
• Knowledge and compliance with all procedures and cash management policies
• Execute quality marketing strategies to drive revenue in F&B, group sales, events, and leagues.
• Ensure all management maintain a “floor” presence in the center during peak times providing great service to customers and support for staff

Qualifications
 

• High School Diploma and Minimum two years experience in fast paced service environment; or equivalent combination of education and experience.

• 2 years supervision or management experience in a restaurant, retail, entertainment, or bowling venue

• Professional appearance