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Chief Operating Officer

Austin, TX | Other
13 Days Ago

Job Description

We’re creating a new role for a Chief Operating Officer to join our PE-backed, fast growing promotional products distributor in Austin, Texas (remote possible). We are seeking operations executives with experience in software-enabled distribution businesses, high-growth/scaling environments, industry roll-ups, and/or e-commerce customer service organizations to join our team at Boundless Network.

 

We’re looking for an action-oriented, change agent COO who has experience building high performing and results-oriented teams, optimizing back-office processes, spearheading post-merger integrations, driving efficiency and satisfaction in customer service organizations, improving fulfillment, freight and logistics activities, and/or managing 3PL’s and warehouse operations in order to drive value creation throughout the organization. [Prior private equity experience will be valued.]


Boundless is a top-25 promotional products distributor in a fragmented industry of over $25 billion and over 30,000 distributors. The current Austin-based private equity investors acquired Boundless in July 2021 and are focused on executing a strategy that includes improving back-office processes and operating efficiency, recruiting more sales partners to our network to drive scale economies, and executing a roll-up strategy.


Boundless has been an industry disrupter since its founding in 2005, bringing new technological solutions to an industry on the cusp of transformational change. Boundless is a software-enabled distributor with three patents and tens of millions of dollars of investment in proprietary technology to deliver unique business process solutions to its world-class independent sales partners. Boundless supports hundreds of recognized local, regional, national and global brands with merchandise from leading apparel and hardgoods suppliers that meet demanding expectations for the recipient’s overall experience. The company’s continued excellence has propelled Boundless to nearly 10% annual growth over the last decade and over $125 million in current revenue.

 

The Boundless culture, described as “Austin tech meets traditional industry,” is special and a large part of its continued success. With an Austin vibe and a youthful zeal coupled with mature sensibilities, Boundless prioritizes work to be fun and collaborative. We celebrate our diversity well and encourage employees to lean into their jobs and continuously make Boundless a better place to work. The company’s Core Values are unique, meaningful and often referenced:

  • do the right thing
  • go above and beyond
  • find a better way
  • embrace the fun
  • contribucate (communicate and contribute)
  • hustle. deliver. win.


Duties/Responsibilities:

Drive transformational improvement in order processing and sales support/customer service teams:

  • Devise staffing strategy and recruit, retain and mentor teams of sales support professionals that have responsibility for all order processing.
  • Drive process improvements and technology adoption to reduce the number of manual “touches per order” and reduce the cost to process orders.
  • Develop and implement metrics, dashboards and KPI’s that provide insight and accountability for sales support team to all stakeholders including independent sales partners, the executive team, and shareholders.
  • Serve as escalation path to solve critical problems for key sales partner constituents.
  • Create protocols and processes to develop KPI’s that measure customer satisfaction and optimize operations to bring meaningful improvements to our customers’ experience.
  • Work collaboratively with key independent sales partner constituents to understand their daily operations issues and solve difficult use cases.
  • Continually find new ways to look at old problems with a proactive leadership approach that “cuts through the clutter of historical baggage” of prior process steps, systems, and people.
  • Actively support acquisition diligence and drive operational initiatives within any post-merger integration process as well as onboarding new sales partners and ensuring successful order processing from day one.
  • Collaborate with financial leaders to support business transformation initiatives leveraging our recent NetSuite ERP investment in areas such as predictive modeling, business intelligence, and AI / machine learning.

Manage supplier relations to improve economics and performance:

  • Develop strong partnerships with industry suppliers.
  • Build supplier scorecard to drive organizational sourcing decisions towards better performing suppliers.
  • Formalize and oversee process of supplier engagement with sales partners, providing opportunities for collaboration, education/new product introduction, and sourcing support.
  • Lead negotiations with promotional product suppliers for pricing and rebates.
  • Develop improved product safety and compliance processes and implement improved product recall procedures.

Coordinate supply-chain activities:

  • Develop tools and processes to evaluate the performance of Boundless’ 3PL and third-party fulfillment warehouses.
  • Lead investigation into expanding the company’s internal fulfillment and build-out any resultant warehouse needs.
  • Introduce turn-key kitting and gifting solution to the company’s sales partners.
  • Manage company’s relationships with freight providers, negotiate freight contracts, review and optimize freight process for both operating costs and service levels.

Business partner and member of Executive Leadership Team:

  • Provide strategy and oversight for human resource functions including all recruiting, training, team building, and cultural aspects of the business.
  • Participate in and shape the corporate strategy and policy development as a member of the extended leadership team (“ELT”).
  • Assist in the monitoring and drive to execute on the company’s strategy and the relevant strategic initiatives.


Required Skills/Abilities:

  • Demonstrated problem solving skills.
  • Excellent written and verbal communication skills.
  • Ability to evaluate and implement relevant business software across organization.
  • Knowledgeable and experienced in freight brokerage.
  • Strong organizational and time management skills with impeccable attention to detail.
  • Business transformation experience with tools like business intelligence.
  • Proficient-to-excellent Excel skills.
  • Principled leader with uncompromised business ethics.

 

Education and Experience:

  • Business process expertise, including in business processing outsourcing and technology enabled service environments.
  • Hands-on warehouse and fulfillment management experience.
  • Successfully run customer service organizations of scale.
  • Purchasing and procurement leadership.
  • Relevant experience valued:
    • Promotional products or customize products
    • Industry roll-ups / significant M&A experience
    • High transaction / SKU count / order volume environment
    • Independent sales (commissioned) workforce or franchise environment
    • Software-enabled inclination
    • Distribution and/or drop-ship industry
    • E-commerce
    • Warehousing and fulfillment
    • NetSuite ERP
  • Bachelor’s Degree in Engineering or Business Administration required.
  • Previous private equity experience is helpful.
  • MBA degree preferred.
  • Ten-to-fifteen years’ leadership experience in eCommerce, business process outsourcing, warehouse operations, planning, procurement, supply chain management, or similar fields.


At Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.

Company Overview

  • Website boundlessnetwork.com
  • Headquarters AUSTIN, TX
  • Size 200 - 500
  • Founded 2004
  • Type Private
  • CEO SHERMAN ATKINSON
  • Revenue $50M - $200M
  • Industry Business Services
  • About boundless network
  • Boundless is a promotional products agency that provides branded merchandise and tangible advertising solutions for businesses.

Skills for Chief Operating Officer

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