Search By
898 Jobs
Customer Support Specialist I Boulder Scientific Company Longmont, CO | Full Time
9 Days Ago
Customer Support Specialist Interra International Atlanta, GA | Full Time
4 Days Ago
Customer Support Specialist Transcat, Inc. Hopkinton, MA | Full Time
4 Days Ago
Customer Support Specialist Inc. Authority LLC Reno, NV | Full Time
4 Days Ago
Customer Support Specialist Dealerware Austin, TX | Full Time
4 Days Ago
Customer Support Specialist Hiya Seattle, WA | Full Time
4 Days Ago
Customer Support Specialist Emesent Brisbane, CA | Full Time
5 Days Ago
Customer Support Specialist Convr USA, IL | Full Time
5 Days Ago
Customer Support Specialist Parts Town Addison, IL | Full Time
8 Days Ago
Customer Support Specialist, OS Snap! Raise Chicago, IL | Full Time | Remote
10 Days Ago
Customer Support Specialist Point of Rental Software Fort Worth, TX | Full Time
10 Days Ago
Customer Support Specialist Vermont Energy Investment Corporation Winooski, VT | Other
11 Days Ago
Customer Support Specialist BPA Health Inc Boise, ID | Full Time
14 Days Ago
Customer Support Specialist National Processing Orem, UT | Full Time
14 Days Ago
(Remote) Customer Support Specialist Systems & Software, Inc. Vermont, IL | Full Time | Remote
15 Days Ago
Customer Support Specialist Fresno First Bank Fresno, CA | Full Time
16 Days Ago
Customer Support Specialist Conduent El Paso, TX | Temporary
16 Days Ago
Customer Support Specialist Social Mobile Hollywood, FL | Full Time
21 Days Ago
REMOTE Customer Support Specialist AdNet AccountNet, Inc. Atlanta, GA | Full Time | Remote
21 Days Ago
Customer Support Specialist YAPI Inc San Antonio, TX | Full Time
22 Days Ago
Customer Support Specialist (Technical) MyAdvice Lehi, UT | Full Time | Remote
23 Days Ago
Customer Support Specialist Spur Jobs Huntsville, AL | Full Time
25 Days Ago
Customer Support Specialist Billhighway McLean, VA | Full Time
25 Days Ago
Customer Support Specialist Seakeeper Inc Fort Myers, FL | Full Time
29 Days Ago
Customer Support Specialist C20708 Alfa Laval Inc (Canada) Scarborough, ME | Full Time
29 Days Ago
More Search Results

Customer Support Specialist I

Longmont, CO | Full Time
9 Days Ago

Job Description

Boulder Scientific Company (BSC) is headquartered in Mead, CO, and is a premier provider of organometallic compounds and other specialty chemicals used in a wide range of applications. BSC is a pioneer and leading manufacturer of metallocene catalysts and co-catalysts that are primarily used to produce metallocene polyethylene, polypropylene and elastomers, but also supplies products into Electronics, Pharmaceutical and Defense applications. BSC operates two sites in Northern Colorado, which include: a main production facility in Mead and a second facility in Longmont. BSC has continuously grown the sales of its products to existing and new customers and expects to continue on a high growth trajectory.

The Customer Support Specialist is responsible for customer service and order fulfillment at Boulder Scientific Company (BSC). This person will be highly collaborative, proactive, and detailed in their pursuit of customer satisfaction. The Specialist will be expected to provide price quotations, assist with customer requests, and communicate order details to internal stakeholders.

Pay for this role is $20-29/hourly. BSC offers medical, dental, vision, flexible spending, and 401(k) with matching. See more about our offerings on our Opportunities page.

Boulder Scientific Company is an Equal Opportunity Employer/Veterans/Disabled.

Job Responsibilities

  • Coordinates all customer purchase orders (POs) and creates all customer order documentations; performs all customer service activities for assigned orders
  • Responsible for the entire life cycle of the order; creates customer packets and tracks them throughout the BSC system, and notifies customer when the order has been shipped
  • Works with external freight forwarder and shipping to manage shipments
  • Reviews each customer PO for correct prices, enters all relevant communications for the order, and coordinates time lines from PO to product shipment
  • Creates Order Acknowledgements for all customer POs
  • Assists on customer price quotations
  • Communicates directly with all customers, providing customer service and product logistics on a regular basis
  • Assists in creating forecasts for BSC products
  • Attends various meetings and communicates critical information to customers and internal stakeholders
  • Continuously tracks all customer forecasts, usage rates and inventories and communicates the information to both BSC and external stakeholders as necessary
  • Keeps customers updated on their current purchase orders
  • Manages the ERP and CRM for accuracy
  • Responsible for answering customer calls and emails
  • Handles customer complaints and communicates the information to appropriate management
  • Coordinates development of forecasts with Account Manager
  • Participates in Continuous Improvement projects to improve work flow

Qualifications

Associates Degree in related field, or equivalent combination of education and BSC experience. Bachelor’s degree or technical degree helpful but not required.

Experience

  • Experience in the use of computer software programs commonly found in sales and manufacturing environments, such as: Excel, Project, Power Point, Outlook and ERP systems; a data analytics software such as Power BI is preferred
  • At least one year of order entry, customer service, or other sales process experience
  • Experience coordinating meetings and projects across multi-departmental teams
  • Experience working in a scientific, technical or manufacturing environment
  • Knowledge of specialty chemical products is preferred
  • Experience in batch chemical environment(s) is preferred
  • Experience working in a regulated environment such as ISO or GMP is preferred

Work Environment

While performing the duties of this job, the employee will be keyboarding for extended periods of time. The employee must regularly lift and/or move up to 15 pounds. The employee will be occasionally visiting manufacturing areas, prep areas, and storage facilities that require the use of PPE.

Skills for Customer Support Specialist I

The job skills required for Customer Support Specialist I include Customer Service, Customer Support, outlook, Logistics, CRM etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist I. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Customer Service
MORE>>
Job Openings with Skill of Customer Support
MORE>>
Job Openings with Skill of outlook
MORE>>
Job Openings with Skill of Logistics
MORE>>
Job Openings with Skill of CRM
MORE>>

Career Path for Customer Support Specialist I

The following is the career advancement route for Customer Support Specialist I positions, which can be used as a reference in future career path planning. As a Customer Support Specialist I, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist I. You can explore the career advancement for a Customer Support Specialist I below and select your interested title to get hiring information.

How to Become a Customer Support Specialist

If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Customer Support Specialist

Quotes from people on Customer Support Specialist job description and responsibilities
01/27/2022: Johnstown, PA
01/30/2022: Chico, CA
01/18/2022: Rockford, IL
02/18/2022: Richland, WA
02/14/2022: San Diego, CA

Step 2 Knowing the best tips for becoming a Customer Support Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs
02/15/2022: Troy, NY
01/07/2022: Lompoc, CA
01/11/2022: Spokane, WA
02/20/2022: Pensacola, FL
01/09/2022: Chattanooga, TN

Step 3 View the best colleges and universities for Customer Support Specialist

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College