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Rooms Manager

Boston, MA | Full Time
Expired

Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

 

An unrivaled blend of warmth, authentic heritage, and contemporary sophistication attract travelers from around the world to Boston's most beloved hotel, the Boston Park Plaza. With the recent completion of a $100 million landmark transformation of all guest rooms, meeting space and public areas, guests quickly discover that this 1927 historic hotel is still classic, timeless, and always in-style. The hotel features 1,060 guest rooms (including 57 suites) plus onsite amenities. This historic and vibrant hotel is located in Boston's Back Bay neighborhood, just steps away from Boston Common and within walking distance of world-renowned Newbury Street, the Financial District, Faneuil Hall Marketplace, and a host of other famous historical Boston sites. Boston Park Plaza is a member of the Preferred Hotels and Resorts.

Overview

The Rooms Manager is responsible for assisting in management of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.

Responsibilities

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
  • Tour rooms operating departments daily, greeting employees and soliciting feedback.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
  • Attend daily and monthly Rooms Merchandizing meetings.
  • Assist the housekeeping Floor Managers as necessary.
  • Monitor and support the corporate Guest Recognition Program.
  • Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
  • Participate in required M.O.D. program as scheduled.
  • Operate all aspects of the Front Office computer system.
  • Monitor all V.I.P.'s, special guests and requests.
  • Ensure overall guest satisfaction.

Qualifications

  • At least 2 years of progressive experience in a hotel or a related field; 2 or 4 year degree in Hospitality preferred
  • Previous supervisory experience required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.

 

Company Overview

  • Website bostonparkplaza.com
  • Headquarters BOSTON, MA
  • Size 200 - 500
  • Founded 1927
  • Type
  • CEO DONALD L SAUNDERS
  • Revenue $10M - $50M
  • Industry Hospitality & Leisure
  • About boston park plaza

Skills for Rooms Manager

The job skills required for Rooms Manager include Housekeeping, Front office, Guest Service, Scheduling, Laundry,and Listening etc. Having related job skills and expertise will give you an advantage when applying to be a Rooms Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Rooms Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Rooms Manager

The following is the career advancement route for Rooms Manager positions, which can be used as a reference in future career path planning. As a Rooms Manager, it can be promoted into senior positions as a Pool and Health Club Manager Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Rooms Manager. You can explore the career advancement for a Rooms Manager below and select your interested title to get hiring information.