Original X Productions is Hiring a Guest Services Team Member - Boston Near Boston, MA
Description: Original X Productions are the operators of worldwide location-based entertainment experiences including The Friends Experience™, The Office Experience, and Harry Potter - Magic at Play. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. Job Summary: OGX is seeking Team Members to guide Guests through The Friends™ Experience - The One In Boston from entry to exit. Responsibilities include greeting Guests, selling tickets, getting Guests excited for the experience, organizing queues, taking photos, and answering questions. The ideal candidate thrives in a fast-paced environment and can project a positive, welcoming image to Guests. This temporary part-time role is expected to run May 6, 2024 through January 12, 2025. The position pays $19.00 per hour. Responsibilities:
Greet and welcome all Guests, providing direction to them and engaging in friendly conversation
Assist Guests in queueing up for their time-based experience
Scan tickets and handle any technical difficulties
Sell tickets to guests in standby line
Staff photo locations throughout the experience to assist Guests in taking photos
Direct Guests through the exhibit and maintain traffic flow and line control
Share fun facts and trivia about the exhibit with Guests
Answer questions about the experience
Handle payments quickly and accurately
Maintain cleanliness of the exhibit including sweeping floors, wiping down
exhibits, and removing trash around the venue
Keep exhibits clean and free of smudges or fingerprints
Help keep the location clean and welcoming to Guests
Provide a memorable experience for Guests with a positive and hospitable attitude
Requirements:
Must be able to move about inside the exhibit space
Must be able remain in a stationary position more than 75% of the time
Must be able to verbally communicate to a variety of audiences and facilitate internal and external group discussions
Must be able to work a minimum of two shifts, one of which must be a weekend day
Able to work a variable schedule including nights, weekends, and holidays
Your experience & skills:
High school diploma (or equivalent)
Previous customer service and/or cash handling experience preferred
Experience using a ticketing system preferred
Previous public speaking preferred
Reliable, energetic, proactive team player with a positive attitude
Benefits:
Flexible Schedule
Paid Sick Time
Why work at Original X Productions: For us it's all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.