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Boston Consulting Group
Sydney, FL | Full Time
$90k-113k (estimate)
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SAFETYCULTURE
Sydney, FL | Full Time
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IT Specialist
$90k-113k (estimate)
Full Time | Business Services 6 Months Ago
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Boston Consulting Group is Hiring an IT Specialist Near Sydney, FL

Our mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology. As an IT Specialist your primary responsibility is assisting the IT department with all aspects of technology as it relates to Office, Regional and BCG priorities. This includes, but is not limited to, business reporting, operational planning, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at the client site.As IT Specialist, you’ll provide a high level of customer service while supporting all assigned case teams and office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, phone and voicemail systems, both in and outside the office.  
  • Providing a high level of customer service through on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) for all assigned case teams and office based staff in a fast-paced environment
  • Supporting the BCG user community by providing tailored solutions for their technology while on-site in BCG offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc.
  • Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements and documenting critical and routine technical procedures as well as end user literature
  • Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
  • Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources (Zoom and WebEx in particular)
  • Work on projects in an operational capacity for both global and local initiatives such as evaluating existing systems and recommending technology for upgrade and replacement, and evaluating new technologies for potential applicability within BCG
  • Compile various reports including but not limited to IT dashboard, inventory tracking and management, service assessments, mobile usage, hardware planning plus others
  • Troubleshoot and log any technical issues received via phone call or ticket in the IT Service Management tool Service Now and analyzing call data to proactively identify improvement opportunities
  • Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
  • Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
  • Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
  • Experience in effectively communicating and presenting technical concepts to management, peer group and staff
  • Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
  • Zoom meeting setup and basic troubleshooting experience
  • LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
  • SCCM or imaging software experience
  • Exposure to cloud technology
  • VoIP experience
  • Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau, Alteryx and MS Project preferred, but not essential
  • Experience using Slack and Trello
  • Focus on excellent customer service and the needs of the BCG user community through excellent communication (written and verbal), time-management and collaboration skills
  • Professionalism to be able to respect all BCG information as personal and confidential
  • Ability to work independently as well as in a team environment displaying consideration and respect for others
  • Appetite for continuous learning to further IT knowledge and career development
  • Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$90k-113k (estimate)

POST DATE

10/12/2022

EXPIRATION DATE

02/15/2023

HEADQUARTERS

WESTMINSTER, ENGLAND

SIZE

100 - 200

FOUNDED

1969

CEO

WILLIAM JAMES MARTIN BRUCE

REVENUE

$50M - $200M

INDUSTRY

Business Services

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The following is the career advancement route for IT Specialist positions, which can be used as a reference in future career path planning. As an IT Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Specialist. You can explore the career advancement for an IT Specialist below and select your interested title to get hiring information.

If you are interested in becoming an IT Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Specialist job description and responsibilities

IT Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.

03/10/2022: Pittsburgh, PA

IT Specialists offer a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.

01/26/2022: Cedar Falls, IA

IT Specialists typically understand how computer hardware and software work together and understand advanced troubleshooting methods.

02/10/2022: Fayetteville, NC

An IT specialist generally provide their services for companies regarding software, hardware, and databases.

01/24/2022: Waco, TX

An IT Specialist also offer support over the phone or through remote system support software.

01/19/2022: Boston, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Specialist jobs

Obtain Entry-Level Work (Timelines Vary).

02/14/2022: Omaha, NE

Pursue Vendor-Specific Certifications (Timelines Vary).

02/06/2022: Biloxi, MS

Earn a Master’s Degree (Optional, Two Years).

02/26/2022: Dothan, AL

Accurately diagnose problems and deliver solutions, either through knowledge or research.

01/30/2022: San Diego, CA

Consider Earning a Master’s Degree.

02/23/2022: Kingsport, TN

Step 3: View the best colleges and universities for IT Specialist.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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