Description

Principal Objective of Position:
Responsible for ensuring the community is protected, maintained, and operational according to the Book & Ladder Mission and Community Sparkle Guest Experience. To provide all guests with a level of service that exceeds expectation by resolving issues in a timely and efficient manner that enhances the communitys value and living experience.
Essential Functions:
Ensure the community maintains an exceptional curb appeal by following The Community Sparkle guidelines which outline keeping the grounds and buildings sanitary and sustained, and amenities properly functional at all times.
Maintain a safe, sparkling, and sanitary community including, but not limited to the clubhouse, office, model unit, common areas, parking lot, building stairwells and entrances, etc.
Assist with general community repairs and maintenance responsibilities.
Assist with ensuring the community is free of trash, debris, and animal waste.
Assist with ensuring the landscaping is maintained and current with the seasons.
Ensure all apartments meet the Book & Ladder standard for new guests ahead of move-in.
Respond to emergencys in an appropriate and timely manner in accordance with policies and procedures.
Assist with annual apartment turnovers as directed including, but not limited to creating schedules, ordering supplies and furniture, and managing external vendors.
Be a leader of long-term efficiency amongst the facilities team by embracing the latest technology implementations that improve systems and processes.
Be a champion of exemplary guest service and teamwork.
Ensure understanding of all Book and Ladder policies, procedures, and expectations.
Ensure the Guest Experience is being exceeding and satisfaction amongst the community is met.

Other Responsibilities:
Collaborative with internal team, especially the Facilities Manager and/or General Manager and meet daily to ensure all operational needs are met.
Conduct periodic inspections of vacant apartments.
Participate and attend required continuing education and in-service training sessions.
Ensure the stable and safe operation of the property at all times and ensure compliance with all company policies and procedures, as well as local, state, and federal laws and ordinances.
Produce and/or review all daily, weekly, and monthly reports, inspections and activities associated with the property. Submit required report to Corporate management as requested.
Perform other duties as assigned by supervisor.
Participate in Book & Ladder University as required.

Qualifications

Education and Experience Required:
One to three years of previous experience in same field.
One year previous experience in Student Housing industry.
High school diploma or GED preferred.
Knowledge, Skills, and Abilities Required:
Working knowledge of pool service/maintenance required.
Working knowledge of HVAC service/maintenance required.
Ability to operate basic computer programs including, but not limited to, MS Office products, Internet Explorer, etc.
Valid driver's license.
Cert Pool Operator
EPA Certification
Ability to work weekends and on-call as needed.
Preferred Qualifications:
Proficient math and computations skills.
Embody the Book and Ladder Culture and Pillars in your work.
Work Environment and Physical Demands:
The work environmental is both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
Ability to lift up to 75 lbs. and work 8-12 hour standing shifts.
Requires routine use of standard office equipment such as computers, telephones, laptop, cell phone, photocopiers, filing cabinets, fax machines, etc.
Local travel may be expected or required based on property needs, trainings, meetings or other situations necessary for success.