DO YOU GENUINELY FEEL GOOD WHEN HELPING OTHERS? Bone Dry Roofing and Home Solutions are searching for a professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound and/or outbound calls and should seek to create a positive experience for each caller. The successful candidate will listen to clients to understand the reason for their call, address all questions or complaints, schedule appointments and provide an accurate and efficient response. The successful candidate should be customer-focused, detail oriented, and efficient, as well as professional, reliable, knowledgeable, and adaptable.

Essential Functions

• Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.
• Answering calls from customers with complaints, or other issues with products or services and directing to appropriate team lead to address.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Understanding of company products, services, and policies.
• Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products and services.
• Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc. 
• Adhering to all company policies and procedures
• Assisting in other administration duties as requested

• Exceptional customer service aptitude.
• Active listening, verbal, and written communication skills, including a professional phone voice.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Detail-oriented.
• Accurate data-entry and typing skills.
• Teamwork-oriented to support team members.
• Ability to multi-task
• Adaptability and accountability

• High School Diploma or equivalent.
• Call center experience with telephone systems and technology preferred
• Language proficiency.
• Strong and accurate typing skills
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 07:00am-11:00am
• 11:00am- 3:00pm
• 02:00pm - 06:00pm

Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.