6 Customer Support Associate Jobs in Salt Lake City, UT
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BLUEVINE is Hiring a Customer Support Associate Near Salt Lake City, UT
ABOUT THE ROLE:
Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. As a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our developing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns. You will have the chance to see the inner workings of a growing FinTech Support Team while helping to build our Business Checking product.
WHAT YOU'LL DO:
- Resolve Small Business owner's requests regarding Bluevine's Business Checking product via inbound call, outbound follow-ups, email, and or chat
- Engage with our partners and business leaders across the organization to ensure customer requests are resolved efficiently and effectively while addressing the customers' short-term & long-term needs
- Leverage Bluevines innovative technology solutions and systems to process customers requests
- Meet or exceed performance expectations based on key performance indicators like customer experience, effectiveness, and efficiency
- Identify, resolve, and or escalate risks that may impact the business
- Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
- Assist in the development of new processes, process documentation, training, and client communications
- 2 years of Customer Support experience including client-facing experience
- High School diploma or GED
- Banking and financial experience a strong plus
- Passion for helping people
- Ability to learn and work effectively in a virtual environment
- Critical thinker who loves to solve problems and recommend enhancements
- A quick thinker and a fast learner with the ability to work in a rapidly changing environment
- Technology savvy individual who can adapt to rapidly changing tools and technologies
- Exhibits uncompromising integrity
- Excited about growing a career within a rapidly growing company
Job Summary
Full Time
Lending & Credit
$53k-75k (estimate)
09/15/2022
02/16/2023
bluevine.com
REDWOOD CITY, CA
200 - 500
2013
EYAL LIFSHITZ
$50M - $200M
Lending & Credit
Related Companies
About BlueVine
BlueVine is on a mission to empower small businesses with innovative banking designed for them. Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long. By combining industry-leading technology and security with our team's expertise and care, we help small businesses spend their time on what matters mostthe next chapter of their business. Since 2013, we've provided small and medium-sized businesses with access to more than $14 billion in financing. As a top small business banking provider trusted by over 450,000 small business... owners, we're proud to offer a full suite of tailored banking services, including a business checking account, line of credit, and invoice factoring. Headquartered in Redwood City, CA, and with offices in Tel Aviv, Salt Lake City, Jersey City, and New Orleans, we're hiring problem solvers and collaborators to help build a better financial future for small business owners. http://blvn.com/bluevinecareers
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The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
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