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Patient Services Representative
$37k-46k (estimate)
Full Time | Ambulatory Healthcare Services 8 Months Ago
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Bluestone Physician Services is Hiring a Patient Services Representative Near Stillwater, MN

Bluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses and social workers collaborate with patients’ other healthcare providers and families.

Our Care Model delivers customized care that is preventive, proactive, and includes all members of the care team, patients and their families. Our patients experience 21% less ER visits, 36% less hospitalization and 41% less hospital re-admissions compared to patients with similar conditions and complexities.

Bluestone has locations in Minnesota, Wisconsin, Florida and uses a mobile clinic approach to provide care to patients within Assisted Living, Memory Care, and Group Home Facilities.

At Bluestone, our employees are our most valuable asset. We know our success is only possible through the hard work and dedication of each of our employees. 

Bluestone has been named to the Star Tribune's Top Workplace list every year since 2013! Bluestone also achieved Top Workplace USA! 

Position Overview:

The Patient Services Representative position has two buckets of primary responsibilities including answering and routing a high-volume of incoming phone calls, supply ordering, and other miscellaneous administrative tasks while providing crucial support as a member of our Revenue Cycle team by addressing caller’s billing or insurance inquiries, processing patient payments, and overseeing incoming and outgoing mail responsibilities.

Schedule will be Monday-Thursday 8am-5pm & Friday 8am-3pm (no evenings or weekends). Position is located at our offices in downtown Stillwater, MN.

Responsibilities:

  • Route incoming phone calls to appropriate party
  • Sort, Scan and distribute incoming mail including patient and insurer payments, payor correspondence, and returned statement mail
  • Manage and order supplies for office and field staff
  • Manage outgoing mail and shipping including the generation of collection letters
  • Assist with various administrative tasks as needed
  • Process payment(s) on behalf of patient or patient representative
  • Generate printed claim materials, process and mail

Qualifications:

Education/Certification/Experience

  • High school diploma or equivalent required
  • Previous phone experience preferred, but not required
  • Revenue Cycle experience preferred

Knowledge/Skills/Abilities

  • Knowledge or an understanding of healthcare documents and patient care notes preferred, but not required
  • Knowledge or understanding of insurance, billing or collections best practices preferred, but not required
  • Detail oriented and accurate
  • Collaborates effectively within team setting with clinical and non-clinical staff
  • Ability to deal with change and ambiguity
  • Excellent interpersonal and customer service skills
  • Excellent written and verbal communication skills
  • Computer proficient, 45 WPM typing
  • Demonstrated compatibility with Bluestone’s mission and operating philosophies
  • Demonstrated ability to read, write, speak, and understand the English language

Bluestone Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Materials Insurance
  • Company paid Life Insurance
  • Company paid Short and Long-term Disability
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA) 
  • Retirement plan with 4% matching contributions
  • Nine paid (non-working) holidays
  • Three weeks (15 Days) Paid Time Off (PTO)
  • Regular business hours

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$37k-46k (estimate)

POST DATE

07/21/2023

EXPIRATION DATE

08/09/2023

WEBSITE

bluestonemd.com

HEADQUARTERS

TAMPA, FL

SIZE

200 - 500

FOUNDED

2006

TYPE

Private

CEO

ANANTHI JEYABARATH

REVENUE

<$5M

INDUSTRY

Ambulatory Healthcare Services

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About Bluestone Physician Services

Bluestone is a Minnesota-based healthcare organization that offers services including telehealth, on-site care and care coordination to disabled people in senior living homes.

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If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Services Representative jobs

Representatives must use quality customer service techniques to ensure patient needs are met.

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Some patient services representative roles require additional training.

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Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.

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Step 3: View the best colleges and universities for Patient Services Representative.

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