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Engagement Specialist
Full Time 6 Months Ago
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Bluestone Physician Services is Hiring an Engagement Specialist Near Minneapolis, MN

Bluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses and social workers collaborate with patients’ other healthcare providers and families.

Bluestone has locations in Minnesota, Wisconsin, Florida and uses a mobile clinic approach to provide care to patients within Assisted Living, Memory Care, and Group Home Facilities. In addition to primary care, Bluestone has a highly developed care coordination model for seniors and individuals living with disabilities. Our registered nurses and licensed social workers facilitate patient, family, and clinical partnerships to more than 5,000 members throughout Minnesota.

At Bluestone, our employees are our most valuable asset. We know our success is only possible through the hard work and dedication of each of our employees. Bluestone has been named to the Star Tribune's Top Workplace list for the 10th year in a row! Bluestone also achieved Top Workplace USA in 2021! 

Position Overview:

The Engagement Specialist is a remote position that will assist our Care Coordination department in scheduling health risk assessments with new enrollees, as well as engage enrollees who have been unable to be reached or declined Care Coordination services previously to improve the program's participation. The Engagement Specialist's primary focus is engaging and enrolling members, while promoting Bluestone’s Care Coordination programs and providing program education.

Responsibilities:

  • Provide outbound telephonic engagement calls to new enrollees as well as those who have been unable to contact (UTC), or those who have previously refused to engage in care coordination
  • Research to find working phone numbers for enrollees to begin or resume engagement, as well as documenting calls and call attempts
  • Make reminder calls prior to the enrollees assessment
  • Schedule assessments with multiple Care Coordinators, strong verbal and written communication skills and organizational skills are a must
  • Utilize motivational interviewing skills to engage members in conversations about the benefits of care coordination and their health-related needs
  • Maintain and monitor the list of UTC and refusal members to ensure timely contact has been made in compliance with contractual requirements and Bluestone best practices
  • Collaborate with the Care Coordination Managers and Director to ensure member contact lists are up to date
  • Other duties as assigned

Qualifications:

Education/Certification/Experience

  • High school diploma or equivalent, graduate or education from an accredited college, university or vocational school
  • Two or more years of customer service or sales and marketing experience in a call center, health insurance, physician group practice, or community agency
  • Experience with MMIS and/or Electronic Health Record (EHR) preferred
  • Must have a valid driver’s license; travel is required

Knowledge/Skills/Abilities

  • Proficient computer Google applications skills (with an emphasis on Google spreadsheets)
  • Knowledge of and experience in telephonic outreach coordination
  • Excellent computer word processing and database experience
  • Ability to work independently
  • Creative problem solving skills
  • Ability to lead others in an effective, positive manner
  • Ability to work with diverse populations
  • Proven ability to communicate effectively with strong verbal skills
  • Excellent interpersonal and customer service skills
  • Computer proficiency
  • Compatibility with Bluestone’s mission, values and operating philosophies
  • Ability to read, write, speak, and understand the English language
  • Must have received or be willing to receive Covid-19 vaccine by date of hire. Accommodations for disability- and religious-based reasons will be considered. 

Bluestone Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Materials Insurance
  • Company paid Life Insurance
  • Company paid Short and Long-term Disability
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA) 
  • Retirement plan with 4% matching contributions
  • Nine paid (non-working) holidays
  • Three weeks (15 Days) Paid Time Off (PTO)
  • Mileage reimbursement program for field employees 
  • Company sponsored cell phone, laptop
  • Regular business hours

Job Summary

JOB TYPE

Full Time

POST DATE

09/18/2022

EXPIRATION DATE

12/12/2022

WEBSITE

bluestonemd.com

HEADQUARTERS

TAMPA, FL

SIZE

200 - 500

FOUNDED

2006

TYPE

Private

CEO

ANANTHI JEYABARATH

REVENUE

<$5M

INDUSTRY

Ambulatory Healthcare Services

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About Bluestone Physician Services

Bluestone is a Minnesota-based healthcare organization that offers services including telehealth, on-site care and care coordination to disabled people in senior living homes.

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The following is the career advancement route for Engagement Specialist positions, which can be used as a reference in future career path planning. As an Engagement Specialist, it can be promoted into senior positions as an Employee Relations Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Engagement Specialist. You can explore the career advancement for an Engagement Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an Engagement Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Engagement Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Engagement Specialist job description and responsibilities

They may also analyze data to determine which audience engagement techniques are succeeding and which ones need to be revamped.

02/27/2022: Idaho Falls, ID

The Engagement Manager should be familiar with social media platforms.

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Some Social Media Specialists will also be responsible for paid strategies and will need to be adept at using tools such as Facebook Ads Manager or other paid options on channels like LinkedIn or Quora, for example.

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Social Media Specialist responsibilities could vary depending on the job and the size and configuration of the overall digital marketing team, but the standard Social Media Specialist job description on most job boards will likely list all or most of the

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Social Media Specialists also track and analyze social media KPIs and check up on ROI.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Engagement Specialist jobs

Engagement Specialists can be tasked with many different roles.

05/02/2022: Appleton, WI

Engagement Specialists are, first and foremost, engaging.

02/12/2022: Des Moines, IA

A Social Media Specialist could also be responsible for devising strategy, community management, creative directing, customer service, copywriting, and analyzing data.

02/12/2022: Nashville, TN

That said, most strategies for driving engagement share common goals, such as helping employees to feel valued and emotionally connected to their work.

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Follow the Posting Strategy of “Edu-tainment”.

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Step 3: View the best colleges and universities for Engagement Specialist.

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