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ABOUT US
Our company culture represents an intermix between passion for technology, rock star output, and appreciation for a balanced, healthy lifestyle. Our Vision is to build and maintain a community that respects, values, and celebrates our individuality; fosters an inclusive and equitable experience for all; and empowers us to be our authentic selves each day.
Bluescape provides virtual workspaces for hybrid and remote teams to meet and interact with all of their mission critical content and data. We're all entrepreneurs here no matter what role you are in, so if you want to work on interesting projects with smart, collaborative people and contribute towards a cool and innovative product, then we want to hear from you!
OUR CUSTOMER SUCCESS MODEL
We view adoption through the lens of human behavior change. It’s a challenge to get people to change the way they work. Because voluntary, discretionary effort is required from employees to use collaboration apps, we place a heavy emphasis on high touch coaching and consumer style communications that change perception about why Bluescape is a good use of their time. We spend a lot of time understanding the needs of customers and key stakeholders using a well proven discovery process that identifies their business outcomes to produce industrial strength adoption plans. Content also plays a big role in driving adoption. We use a community centric model that puts conversations around a wide range of self-learning content, connects customers to each other to exchange product knowledge and best practice, and provides access to Bluescape’s experts.
ABOUT YOU
You’ll have a background in customer success with a SaaS vendor delivering post-sale motions of activation, adoption, expansion, and renewal and a working knowledge of how organizations of all sizes implement change. Ideally, you’ll be an expert user of collaboration software, its features, operation and roll out characteristics, able to professionally train others on how to become better collaborators. The ability to communicate with all levels of seniority is key as is the ability to conduct individual and group coaching sessions online and on-site.
We’re also interested in candidates with backgrounds in training or customer service who have experience working with a wide variety of "high-tech, high-touch" employees or customers. If you seek to develop a career in customer success and are passionate about changing the way people work, we’ll provide education and training.
WHAT WILL YOU DO?
Customer Success Managers at Bluescape have a breadth of customer-facing responsibilities, serving as Trusted Advisors throughout the entire customer lifecycle from pre-sales and product activation to adoption, expansion, and renewal. You will be responsible for ensuring customers receive desired outcomes from Bluescape by providing services that create high levels of sustained adoption. You’ll be passionate about designing and delivering high touch, live product demonstrations and training sessions.
This role will focus on Bluescape's growing public sector customers with their internal adoption of Bluescape. A high level of emotional intelligence, creative problem-solving, and strong communications skills are essential as well as a genuine desire to help customers and their employees change the way they work.
HOW WILL YOU CONTRIBUTE?
MUST HAVES
BONUS POINTS
WHAT DO WE OFFER?
The US base pay range for this position is $75,000 - $95,000. As this position is a remote position based anywhere in the U.S., the range represents the minimum and maximum base pay target for the position across all potential US locations. Base pay within this range will be determined by factors such as work location, relevant experience and skills, and additional factors such as education, and training. During the hiring process, Bluescape's recruiting team will provide specific information on salary based on each applicant's background, location, and experience. Bluescape also offers a yearly bonus plan, equity program, and a comprehensive benefits package covering you and your family members.
Bluescape is an equal opportunity employer and in keeping with our values, we make all employment decisions including hiring, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, Veteran, or any other protected status.
Bluescape complies with the Fair Chance Ordinance and will consider all qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting www.dfeh.ca.gov/fair-chance-act/.
Full Time
11/29/2022
12/18/2022
bluescape.com
San Carlos, CA
200 - 500
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.