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Customer Success Engineer - Riverview, FL

Riverview, FL | Full Time
17 Days Ago

Job Description

Job Summary

This role is responsible for providing support for systems and services as well as providing analysis and optimizations for business processes.  This role uses technical and analytical abilities to resolve, optimize and improve system-based issues.

 

Duties and responsibilities: 

  • Provides system support for TMS and CRM
  • Identifies bugs and creates user stories in VSTS
  • Provides system training for internal users
  • Resolves UI errors through various methods including database research
  • Monitors automated services to ensure proper functionalities of all systems
  • Writes database updates using Microsoft SQL
  • Streamline system processes to further automation
  • Consults with business analysts on new development and distributes system across accordingly
  • Creates and maintains process documentation
  • Other duties may be assigned as needed

Qualifications: 

  • Bachelor’s Degree in technology, business or other technical field or proven equivalent related experience required
  • Basic understanding of API, web-based software and relational database
  • Preferred transportation, logistics or 3PL experience
  • Experience with TMS or CRM
  • Working knowledge of SQL
  • VSTS, XML, Software development process plus
  • Ability to provide quality service and teamwork while managing multiple tasks and projects under competing deadlines
  • Strong analytical skills including the ability to analyze data from multiple systems simultaneously
  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
  • Strong sense of discretion and confidently required
  • Changes approach to best fit the situation; Abel to deal with change, delays or unexpected events
  • Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with alternate plan

Company Overview

  • Website mybluegrace.com
  • Headquarters RIVERVIEW, FL
  • Size 500 - 1,000
  • Founded 2009
  • Type
  • CEO ROBERT HARRIS
  • Revenue $50M - $200M
  • Industry Transportation
  • About bluegrace logistics

Skills for Customer Success Engineer - Riverview, FL

The job skills required for Customer Success Engineer - Riverview, FL include Responsibility, Transportation, Teamwork etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Engineer - Riverview, FL. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Engineer - Riverview, FL. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Success Engineer - Riverview, FL

The following is the career advancement route for Customer Success Engineer - Riverview, FL positions, which can be used as a reference in future career path planning. As a Customer Success Engineer - Riverview, FL, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Engineer - Riverview, FL. You can explore the career advancement for a Customer Success Engineer - Riverview, FL below and select your interested title to get hiring information.